Are there any hidden options when placing an order？

    I ordered a VPS last year, but yesterday, 1 hour after it expired, my VPS suddenly disappeared from my account, and I didn't receive any reminders or invoices before that. Are there any hidded options when placing an order like maximum usage time? I remember that last year I forgot to cancel another VPS, it became impossible when I wanted to cancel, so that I'm continously paying for it now, so why is my VPS canceled without any reminders? ;(;(

    Now my website is offline for more than 24 hours and 10k+ users are waing for its recovery. If I can't take my data back, NETCUP is no longer trustworthy.

    A server does not disappear just like that. Are you sure that it was not canceled and disappeared after the contract expired?

    When a contract is terminated, a confirmation is sent by e-mail and the end date can also be seen from this. The date can also be viewed in the customer center.

    netcup doesn't delete servers just like that.

    Zitat von YoungWS

    Now my website is offline for more than 24 hours and 10k+ users are waing for its recovery.

    You have around 10,000 visitors within 24 hours and no failover? Seriously?

    Zitat von YoungWS

    If I can't take my data back, NETCUP is no longer trustworthy.

    No backup, no pity.

    [RS] 2000 G11 | 3x 1000 G12 Pro | 2x Vincent van Bot | Piccolo | Piccolo ARMore
    [VPS] 1000 G9 | 500 G11s | mikro G11s | 4x nano G11s | 4x piko G11s
    [WH] 8000 SE | 4000 SE | 2000 SE | 2x Spezial

    Zitat von YoungWS

    Now my website is offline for more than 24 hours and 10k+ users are waing for its recovery. If I can't take my data back, NETCUP is no longer trustworthy.

    That wasn't there when I first replied.

    That no mirror server was available is bad, that no backup exists a catastrophe !!!

    That's where the “fun” really ends. I have no sympathy.

    And that's not netcup's problem! That's your own.

    Zitat von YoungWS

    If I can't take my data back, NETCUP is no longer trustworthy.

    As far as I know, in similar complaints in the past it was always the customer's fault. If I were you, I would therefore refrain from making such reputationally damaging statements against netcup until the facts of the case have been clarified, as you may be liable to prosecution if you make such statements.

    There is an emergency telephone support service, which you should call in your case:
    +49 721 754 0 755 5
    https://helpcenter.netcup.com/de/support

    Zitat von YoungWS

    I have backup, but lost about 1 hour data.

    If this one hour of current data is so important, you should work with a mirrored server so that you only lose a few seconds in the event of a failure.

    [RS] 2000 G11 | 3x 1000 G12 Pro | 2x Vincent van Bot | Piccolo | Piccolo ARMore
    [VPS] 1000 G9 | 500 G11s | mikro G11s | 4x nano G11s | 4x piko G11s
    [WH] 8000 SE | 4000 SE | 2000 SE | 2x Spezial

    Also neugierig bin ich ja schon was jetzt war / ist... ^^

    [RS] 2000 G11 | 3x 1000 G12 Pro | 2x Vincent van Bot | Piccolo | Piccolo ARMore
    [VPS] 1000 G9 | 500 G11s | mikro G11s | 4x nano G11s | 4x piko G11s
    [WH] 8000 SE | 4000 SE | 2000 SE | 2x Spezial