Error (Single Sign Key) While Placing Order

SatishS

I am an existing customer recently joined NetCup during Black Week Sales (Web Hosting Plan)

Later, I tried to place another order on NetCup from the Black Friday till Today's Sale.

After adding a VPS to my cart, When I select "Already A Customer" > "Sign In."

After logging in with my credentials and entering the OTP, I encounter the following error message: "Single Sign Key Error."

[Blockierte Grafik: https://i.ibb.co/9rzQNx3/unnamed.png]

This issue occurred multiple times on Black Friday more than 10 times. As a result, I had to place the order as a new customer. Unfortunately, your team ignored the order twice on Black Friday.

What should I do now? How can I buy the VPS today?

Please provide a solution.

SatishS

I figured it out, This issue is happening only when i activate 2-Factor Authentication. Now i disabled it, so i can place order now.

Thanks Guys.

**[netcup] Sarah G.**

Hello Satish,

we're glad you decided to join netcup as a customer. ☺️

Please try the following things:

Delete the website data and/or try a different web browser/device. Possibly also another network. Also, please make sure that you don't use a proxy or something that changes your IP address during the process.

If it still persists, please contact support and tell us that you have checked this and which browser and version you are using.

Hope this helps!

Kind regards,

Sarah & the netcup-Team

EDIT: I see you already found a solution - happy to hear that.

SatishS

Thanks for taking time to reply. I got into another trouble.

I managed to place order but i received 2 servers instead of 1.

Following is the order confirmation mail.

Code

thank you for your order at netcup!

We will process your order as soon as possible to the customer account you have specified.

Your ordered products:

Product name |Contract term |Billing period |Setup fee |Price per month
VPS 1000 G11 iv SE NUE BW24 |minimum 1 month(s) |every 1 month(s) |0.00 Euro |5.75 Euro
VPS 1000 G11 SE NUE ADV24 |minimum 1 month(s) |every 1 month(s) |0.00 Euro |5.75 Euro

Based on the information you have provided, a VAT of 0% is included in our product prices.
At the end of the minimum contract term, the term is automatically extended by a further month. In the event of a billing period that is longer than 1 month, a prepaid amount will be refunded in the event of premature termination.

Alles anzeigen

I don't know how that Black Week Offer Server (BW24) came here in order. I am 100% sure that i added only 1 server.

Can i cancel that extra server immediately without paying anything or I should pay full month?

mr_xero

Zitat von SatishS

I figured it out, This issue is happening only when i activate 2-Factor Authentication. Now i disabled it, so i can place order now.

Thanks Guys.

Well, i'm in same situation.

I have tired it, not working still its always asking to the signin.

webdesignheld

Zitat von mr_xero

I have tired it, not working still its always asking to the signin.

ok - login to the customer control panel - on that screen bottom left go to the netcup shop in new tab > find the deal and try to buy - it should auto find your adress when processing instead of asking for login

works for me using token email login on webkit browser

hegge

same problem here, i find the cause:
i am online with full dualstack. the http://www.netcup.com is only available via ipv4 - but http://www.customercontrolpanel.de is reachable via ipv6 - so there is an ip address change between these systems and this cause the break. i go online via vpn service which only provides ipv4 and everything works fine.

so please netcup, fix this

jahepi

I thought I was going nuts, but I am not the only one.

Long story short: I am a registered user, but I ordered a server as a new customer because when I tried to log in, it redirected to the CCP panel. I thought this was normal behavior, so I just went back to the order page and saved my address again, but Netcup canceled my order (where I also used my voucher code, by the way) because I ordered it as a new customer and I should have done it as a logged-in user instead.

So now my voucher code is useless, I can’t redeem it again and I can’t even order a server because of this issue. I’ve tried different browsers, but the outcome is the same.

Could anyone shed some light on this?

mlohr

Couldn't find this thread, so I opened a new one... https://forum.netcup.de/informationen/…ung-geht-nicht/.

I had the same problem a couple of days ago. Which browser? Which plugins do you have installed?

Error (Single Sign Key) While Placing Order

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