Beiträge von SatishS

Thanks for taking time to reply. I got into another trouble.

I managed to place order but i received 2 servers instead of 1.

Following is the order confirmation mail.

thank you for your order at netcup!

We will process your order as soon as possible to the customer account you have specified.

Your ordered products:

Product name |Contract term |Billing period |Setup fee |Price per month
VPS 1000 G11 iv SE NUE BW24 |minimum 1 month(s) |every 1 month(s) |0.00 Euro |5.75 Euro
VPS 1000 G11 SE NUE ADV24 |minimum 1 month(s) |every 1 month(s) |0.00 Euro |5.75 Euro

Based on the information you have provided, a VAT of 0% is included in our product prices.
At the end of the minimum contract term, the term is automatically extended by a further month. In the event of a billing period that is longer than 1 month, a prepaid amount will be refunded in the event of premature termination.

I don't know how that Black Week Offer Server (BW24) came here in order. I am 100% sure that i added only 1 server.

Can i cancel that extra server immediately without paying anything or I should pay full month?

I figured it out, This issue is happening only when i activate 2-Factor Authentication. Now i disabled it, so i can place order now.

Thanks Guys.

I am an existing customer recently joined NetCup during Black Week Sales (Web Hosting Plan)

Later, I tried to place another order on NetCup from the Black Friday till Today's Sale.

After adding a VPS to my cart, When I select "Already A Customer" > "Sign In."

After logging in with my credentials and entering the OTP, I encounter the following error message: "Single Sign Key Error."

[Blockierte Grafik: https://i.ibb.co/9rzQNx3/unnamed.png]

This issue occurred multiple times on Black Friday more than 10 times. As a result, I had to place the order as a new customer. Unfortunately, your team ignored the order twice on Black Friday.

What should I do now? How can I buy the VPS today?

Please provide a solution.