Server Suspended Due to High SSD Usage – Need Temporary Access to Clean Up

    My server was suspended due to high SSD/disk usage, and I have already submitted a support ticket regarding this issue.

    It has now been around 10 days, and I am still waiting for a response from the support team.

    The sudden increase in SSD usage happened because I accidentally created multiple backup copies of a directory on the server. I understand the issue and simply need temporary access to the server so I can remove the unnecessary backup files and free up the disk space.

    Could someone please temporarily unsuspend the server,

    I am ready to immediately clean up the unnecessary files and bring the SSD usage back within the allowed limit.

    The prolonged suspension is affecting my websites and services, so I would really appreciate it if someone could look into my support ticket and provide temporary access as soon as possible.

    Support ticket: NCSUP-964380
    Hosting: Hosting223256

    Welcome mukeshjakhar to the netcup forum where netcup customers can exchange wisdom and other rants!

    Just some advice to not post crucial information like credentials, customer numbers and maybe even the hosting ID - for netcup to link your customer account follow the steps to link your forum account here: Creating and Linking a Forum Account

    Sadly nobody here can help you with unsuspending your server and the netcup support is the one who can resolve your issue documented in the mentioned ticket. Sadly the suppport response times have been pretty bad and answers can take days ... as you have already experienced. [netcup] Sarah G. has moved your post from the questions subforum here, so maybe there is something that you can do and we might be able to help with.

    Since I have not experienced such a problem myself and would also be lost as to how the issue could be resolved without access to the server, I would ask follow-up questions to that fact.
    Can you still access the server console or rescue console in the SCP (netcup SCP: Servers) or is your account suspended? :?:
    Are we talking about a netcup vps or root-server or webhosting package?:?: (and can you provide the exact product name, because you are mentioning a hosting as well which is a totally different product category.)

    The only thing that might help get your issue resolved faster is to call the support hotline - but I just checked the notification about overloaded support and longer response times and saw that the phone support is temporarily not available. ;(

    netcup Support: Contact, Tickets & Phone Help

    netcup_en_support_warning_hotline_temp_unavail_2026-08-18.png

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    2 Mal editiert, zuletzt von Copro (18. August 2026 um 19:29) aus folgendem Grund: server or hosting?

    On suspended webhostings you can always login and cleanup via ssh.

    After that you need to follow the instructions in the abuse section in control-center (CCP).

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    Einmal editiert, zuletzt von Olivetti (18. August 2026 um 20:50)