I've been trying to get a simple issue resolved, but Netcup's ticket response speed feels like it's practicing for a world championship in slow motion.
Because of an internal billing bug on their system, I can't transfer my server at all. I've already opened a ticket, but the processing time is… let's just say even a glacier would feel embarrassed.
Has anyone else run into this billing bug? Or am I just the lucky chosen one? 
Has anyone else run into this billing bug?
It’s not a bug, it’s a feature 
Unfortunately, this problem is already known and most likely won’t be fixed. I think I read some kind of explanation for it somewhere. In the end, all you can really do is wait it out.
The wait has been for 3 days now for me at least. They are okay to sell, but slower than snail for support. Recently it has increased. Sales is like super fast, support is super slow. Even normal tickets take weeks. Tutorials are pending for a year and more. 🤔
Same issue here. With both, a blocked transfer and slow support for this.
Still no response. Cannot transfer and the other person will surely be not bothered with such delays.
What is going on.
Not sure why I got the response faster than you, but I actually got now 3 replies from support and now it works.
Unfortunately, this problem is already known and most likely won’t be fixed. I think I read some kind of explanation for it somewhere. In the end, all you can really do is wait it out.
Bud, do you think you have a change to find whatever information you have for it, and link it here?
