Posts by vdbhb59

  • RAMpocalypse: We need to talk about pricing

    Quote from [netcup] Alexander W.

    Thank you for your kind words and your loyalty over the years. I understand that the extra costs from bank charges and currency conversion make this harder for you than for European customers. We are working on additional payment options, which might help reduce some of those extra costs for you. I hope you can stay with us, but whatever you decide, it is appreciated what you have built for the open source community with our servers.

    I would like to personally reach out to you. How can I do that? It is regarding these payment option for my country.

  • RAMpocalypse: We need to talk about pricing

    Quote from dsp78

    Was ich doch etwas merkwürdig finde ist die Argumentation, dass es eine Mischkalkulation gäbe und bei Bestandskunden ja auch Hardware ersetzt werden müsse. Als guter Kaufmann wird diese Kalkulation ja die Ersatznotwendigkeit beinhalten und berücksichtigen, da diese ja über alle Kunden hinweg sowieso zu einem geringen Teil notwendig wird und nicht erst durch die RAMapokalypse. Klingt natürlic gut, und jeder denkt zunächst "Plausibel", aber wenn man jetzt davon ausgeht, dass dies nur einen minimalen Prozentanteil ausmacht, wirken sich diese Preiserhöhungen beim Speicher unterproportional auf die Bestandkundenkalkulation im Vergleich zu Neusystemen aus, die die Speichererhöhungen dann eben voll trifft. Eben weil ja nur whatever 5% oder sowas ersetzt werden und das schon in der Kalk ohne Preiserhöhungen mit drin ist.

    Nun mag ich verstehen, dass man als Kaufmann und CEO so argumentiert und ich bin nicht derjenige, der deshalb Schaum vor dem Mund hat, aber ich hasse es, wenn mir jemand etwas mit unlogischen Argulines schmackhaft zu machen versucht. Das ist eine zeitgenössische Erscheinung, die man leider schon von Politikern nur zu gut kennt, weil diese uns auch regelmäßig ihren Quatsch mit unlogischen Argumentationen aufzutischen versuchen; entweder weil sie glauben, dass der Bürger das ohnehin nicht versteht und sich deshalb schon mit Nonsense abspeisen lässt oder weil sie es selber nicht ganz durchdacht haben. Und da kriege ich dann persönlich regelmäßig eine Krawatte. Daher meine Bitte: Sagt wie es ist.

    Wenn Ihr eine Mischkalkulation macht, die Bestandskunden trifft, dann deshalb weil Ihr nicht die vollen Preise ncht nur auf die Neukunden umlegen wollt, weil Ihr befürchtet, dass diese dann ausbleiben. Das wäre zumindest ehrlich und damit kann ich persönlich besser umgehen als wenn mich jemand mit unlogischen Nonsense abzufüttern versucht. Klingt dann womöglich nicht so schön auf den ersten Blick wie "Bei Neukunden muss ja auch Hardware ersetzt werden", aber zeigt mir, dass mich jemand nicht für einen Idioten hält und mir dusseliges Zeug zu erzählen versucht. Damit kann ich dann umgehen, weil das ist dann straight, klar und ehrlich. Edit: Halt das mit der Augenhöhe und so.

    Abgesehen davon nehme ich diese künstliche Verknappung ohnehin nicht ernst, aber das kann man sich natürlich nur erlauben, wenn man nicht kaufen muss.

    I so agree with you. I am saying the same thing. It does so to have a goodwill, and that is earned with being honest on all ends. Else you will just lose out on old clients. If you get no option left, surely you must increase the rate, but be clear about the logic. Business or no business, open and connected only earn you goodwill, nothing else will.

  • RAMpocalypse: We need to talk about pricing

    Quote from [netcup] Alexander W.

    Thank you for sharing this, and I genuinely appreciate what you do for the open source community. Running free services out of your own pocket for 6+ years is not something many people do.

    Your idea of a phased increase makes sense from a customer perspective. But the problem is: our costs did not increase gradually. Our supplier broke an existing contract and demanded a triple-digit percentage surcharge, essentially overnight. We had to pay that to keep receiving hardware. A phased increase on our side would have meant absorbing the full cost difference in the first year ourselves, which our margins simply do not allow. Think of it like a band-aid: we decided to rip it off quickly rather than slowly, because stretching it out would not have made it hurt less for anyone.

    That said, your experience running a business with your dad is exactly the kind of perspective that is valuable to us, and we have noted it.

    I also want to clarify one thing: the increase is 18.51% for existing customers, not 25%. If you are seeing a higher number, please send me a direct message so we can look into your specific case.

    Actually my cost is due to the fact of my bank charges. I am not from Europe, and thereby we already have too many fees and tax and charges and what not. I currently pay anywhere between 15.67-15.70 for RS2000 (fx included). With this hike of 18% to the base rate it will now cost me approx 17.21 base rate which comes to approx 18.41 for each server. Anyway, I do not wish to burden you with my country fees and taxes. Just that the increase is hitting me real hard. :(

    BTW, the scenario I gave, of real world, is not consumer based. We ran a business, and most was based on flying customers / walk-in clients, that too 30 or so years ago. It can still run. However, I can gather you seem to have been left with no alternative. I will continue till the time I can manage, else will have to move out, or give up altogether. Thanks again for real great service. I still say NC is the best in its area.

  • RAMpocalypse: We need to talk about pricing

    [netcup] Alexander W.

    Thanks for responding and understanding the frustration. As I said earlier, I love Netcup. I have tried many providers and have always had to move out. However, since I came to Netcup, all I have done is gone up from 1 server to buying more. I run open source services, free for public use (giving back to the community amap), which is why I have more than 1 server. Trouble is, I do not get a dime out of it, and all the money that I have to pay for servers come out of my own pocket. I have been running these for 6+ years now. You can imagine.

    On your points, I still do not agree with the % increase, as I stated earlier as well. Imagine 25% per month increase, when you get nothing out of it.

    You could have very well increased at a lower %, and told users that this will be for say next 3 billing cycles or next 3 years etc, whatever it maybe as a incremental for this rate. That way you would have covered all expenses and not let all users have such a huge increase in cost. I used to run a business with my dad, and that is how we used to ensure we did not lose clients, while retaining the business and faith with them. They all used to understand (exceptions are there for sure), but we retained beyond 95% of the clients, which also increased by word of mouth as usual. That was 30 years ago. You sure can get what I am trying to say here. Goodwill, faith and retaining clients to ensure capital churn continues, is the way to keep and get profits as well.

    Not trying to preach here, but just sharing old insights which worked for us.

    Example, my 25% (trust me it comes to that with all ancillary fees and nonsense), you can very well raise say either 9% over 2 cycles (9 > 18) (for your 18%), or 6 > 12 > 18 That way the cost is really distributed and the clients will really bring more clients.

    I will shut up now.

  • RAMpocalypse: We need to talk about pricing

    Quote from dalu

    Man schliesst ein 12 Monatsvertrag ab und bindet sich.

    Diese Bindung gilt wohl nicht für Netcup, nur für den Mieter.

    Insofern ziehe ich meine Konsequenzen und werde mein Sonderkündigungsrecht in Anspruch nehmen.
    Ich werde auch nicht mehr zu Netcup zurückkehren.

    Einerseits hier behaupten der Lieferant würde den Vertrag verletzten und im selben Atemzug vor Ablauf der Mindestvertragslaufzeit von 12 Monaten diese VPS genauso verteuern wie der benannte Lieferant. Unterste Schublade.

    Ich würde jetzt sofort kündigen. Ein VPS, der nicht in 12Monats Bindung war habe ich dank KI in 2 Stunden umgezogen zu einem günstigeren Anbieter, und wie ich sehe mit sogar besserer Konnetivität und Hardware. Sogar günstiger nach den 24 Monaten Mindeslaufzeit als aktuell hier.
    Und könnte ich diese 12MonatsVPS sofort kündigen hätte ich woanders sogar noch 12€ Monatlich gespart und 3 dedizierte Server bekommen für den Preis vor Erhöhung. Jap.

    Von daher, schickt die Mails mit den Sonderkündigungsformularen ASAP raus. Danke.

    Very true. End users have to deal everywhere, but the big ones hardly play fair. So, if I have to be with Netcup, I need them to revoke this hike. New clients you are giving new hardware then charge. You cannot change the MRP of an old product because you got the newer version of those at a higher price. Old ones get sold at the same MRP and new ones when that packet gets sold.

    When my RAM fails, you add a RAM hike to that invoice, pro-rata to the number of clients using that new RAM. That way no one gets brunt big and forever. Let them know with proof that yes you have new RAM and play fair, sincere.

    [netcup] Alex W. I am sure you are reading each of the comments here, but as I said earlier replying to the ones you find good for you. You will ignore this as usual. Still I hope you get some fairness back and go back on this call. Again, almost 25% hike for me (not 24 it seems). Shucks!!!

    Also, for those who keep saying switch to someone else, please STOP that drumbeat. Easier said then done for many. Reality everywhere is different to what you may believe it to be.

    I do not deny Netcup is the best, and I have given them many customers myself, and I wish to continue too, but just like their reputation, each customer here has their own. So, in fairness, your "rampocalypse" hike to "clients" is not "fair".

    Quote from dalu

    to migrate a VPS that wasn't tied to a 12-month contract

    BTW, which provider is it? You can DM me if you do not wish to put the name here please.

  • RAMpocalypse: We need to talk about pricing

    Quote from darkness

    In the end, it’s not really about a specific provider — price adjustments are happening across many service providers right now, and the example mentioned was just meant as one of many.

    If you’re not comfortable with that, there’s always the option to move your services to another provider that better fits your needs or offers more attractive pricing.

    Thanks. The cost in my country is triple/quadruple and I do not get proper resources at all. :(

  • RAMpocalypse: We need to talk about pricing

    Quote from darkness

    Dass Preisanpassungen auch Bestandskunden betreffen, ist daher in der Branche nicht unüblich. Man sieht das z. B. auch bei Microsoft, wo Preise für Dienste wie Microsoft 365 ebenfalls angepasst wurden – auch für bestehende Kunden.

    Those companies are evil in nature, and will remain so. Quoting them for self hosters and all is a slang in other words.


    Quote from TBT

    Dude. Like so many others in this thread: deal with it or leave. And especially: grow up! There won't be another offer. This is it. Either you can't accept it (then leave and try to find a better deal elsewhere - which hard if not impossible) or keep your servers (and pay). Not Netcup's problem if you have to pay additional charges if you are based in another country. Go and find a provider in that country (or another) without surcharges.

    Non-hardware based prices (IP adresses, domains, etc) have not been raised.

    Do not patronize.

    Quote from [netcup] Alexander W.

    For example, if you received an invoice on February 1, 2026, for 12 months' advance payment, the new price will not be billed to you until February 1, 2027. In other words, invoices paid in advance will not be changed; the price will remain the same. As a general rule, any invoice issued from May 1, 2026, onwards will be affected.

    This is a good approach, and makes good for many.

  • RAMpocalypse: We need to talk about pricing

    Quote from [netcup] Alexander W.

    Christian, ich verstehe, dass du dich ärgerst und das hast du nun auch mehrmals sehr deutlich klargemacht.
    Uns bei netcup war bewusst, dass wir uns mit Preiserhöhungen keine Freunde machen. Es war keine leichte Entscheidung und wir geben allen Kunden ausreichend Zeit, sich zu entscheiden ob sie die neuen Preise noch fair finden oder nicht.

    Du hast auch irgendwo geschrieben, dass wir nach der Strompreiskrise die Preise nicht reduziert haben. Ja, das ist korrekt. Wir haben die Strompreise damals erst viel später weitergegeben, weil wir es über den Einkauf kompensieren konnten. Wir haben nicht die Chance genutzt, um einfach mehr Gewinn zu machen. Aber so ein Energiepreisschock löst einen Inflationsschub aus, der sich auf Mieten, Gehälter und viele andere Kostenpunkte auswirkt. Es war schlicht nicht möglich, die Preise danach wieder auf das alte Niveau zu bringen.

    Wir haben uns zudem an alle Verträge gehalten. Wenn du das anders siehst, kannst du mir gerne eine Nachricht schicken und wir klären das direkt. Sehr gerne kannst du dann das Ergebnis auch hier posten. Ich möchte nur gerne, dass wir alle hier halbwegs auf Augenhöhe und sachlich diskutieren.

    As usual you and the other staff have responded to what you believe was safe to answer. The old clients and whose servers have already been provided for would hardly and very rarely need these changes, and for that if you would have raised by 5-7.5%, I would still not said anything. Your current increase for old clients like myself makes no sense. Moreover, I have to pay around 24.75% more actually with the bank charges, currency conversions and taxes. So you 18.51 comes to my 24.75. I am already paying 6.24-6.25 % more every month anyways, and this makes it real hard.

    I cannot accept this, but have the need to keep my servers. Come to a better agreement, and revise these, resend a better change, lower one, and I will readily agree to it. I am sure so many others here are requesting the same.

    You already raised 0.50 by segregating IPV4, which I was still okay with, but this is corporate blah. Not appropriate, not earning goodwill at all.

  • RAMpocalypse: We need to talk about pricing

    Very nicely put.

  • Extremely slow root server

    JasonSnow same here. On the basis of my G11 performance and also the customer support was good that time, I got few I know to change to Netcup. But I am regretting that now, since they are regretting. One stated this to me: I was better off with C ontabo. 😭

    The word c o n t a b o is censored. Seriously!!

  • Extremely slow root server

    Netcup's response for deal products, and especially G12 ones:

    Quote

    It is not possible to switch from an existing product to a promotional product. The reason for this is that we provide promotional products on special nodes whose capacity must be strictly calculated for the corresponding price-performance ratio.

    Promotional products must therefore always be submitted as new orders.