Pay Future Invoice

    I might be impatient, I accept that.

    But I have been using servers from different providers starting from cheapest ones from small german company to big datacenters.

    The main hiccup is support.

    All the providers I have used except netcup are better in support.

    I have created multiple tickets to gain the attention of the team that my issue is serious.

    I have paid twice , but the invoice says unpaid.

    Netcup says we haven't received any payment.

    So I have to contact paypal and bank for a chargeback.

    Also the simple server transfer is also so complicated in netcup.

    I just want my issues to be resolved.

    I have waited for 2 working days (as per CET) now there is weekend and I have to wait again to understand this scenario of payments not received thing.

    Once you pay, the PP takes 14+ hours to reflect from it's outbound as a journal entry for NC. CC takes 60-120 minutes for the same, maybe more if coming from any nationalised bank.

    This I know for sure.

    Also, try not to use PP for NC. The failure rate for money transfer of India is high with them. Plus they charge exorbitantly like crazy.

    Finally only ever use 2 methods: direct iban transfer to NC bank account or CC.

    For the support, I agree. It is going towards the worse. It has been like this for months which is a cause of major issue. Unless NC does something quick, the negative reviews they are being given over the internet will soon be an over the counter issue for them.

    Zitat von ASS

    It will NOT be helpful, if you revoke pp payments and pay again with cc (and maybe revoke that too) after a few hoi thin

    i just want to get the refund of failed txns and i will pay again using IBAN this time

    just i want to transfer the server to another netcup account and im done with this mess

    Zitat von ASS

    How should this change if every new user opens 10+ tickets with the same topic without waiting for an recation?

    I agree, but even with normal tickets they have been delaying for months. You chose to quote only the part which you wanted to criticise me about, but you did not read and understand what else I wrote there. Makes me wonder.

    Zitat von ArtCore7

    It's not very helpful to spam the support team with 10+ messages. If I were the support agent, I would be even more likely to ignore them. If it's that important to you, pick up the phone and call the emergency support line.

    How does someone from India call them, when they will be charged 5 times the actual cost of the product?

    However, I completely agree to what you state. Trouble is new users and especially based out of different region/continent tend to get fidgety as they believe we may get no response, or the money may get lost as there are 3rd parties (PayPal example) involved who will only entertain till a limited time etc.

    Various factors are there. I must also state, Indians (not bring racist or biased here), have a nervous energy around them, and tend to bombard the world with that negative energy when money is concerned.

    Zitat von vdbhb59

    but you did not read and understand what else I wrote there. Makes me wonder.

    What should i say? That i had never a provider related problem with 20+ Server that lasts longer than 20 minutes within 10+ Years?

    Or that my PP payments everytime was booked within 0,5 and 1,5 minutes?

    Or that ALL my Orders were executed wihin minutes?

    If you choose a provider that is thousand(s) km away, not even at the same continent and has a complete other banking and payment system, you have to count with problems.

    Zitat von vdbhb59

    when they will be charged 5 times the actual cost of the product?

    So buy from a local provider with cheaper helpline, but probably 5 times cost of the product.

    If i would buy a Server in India, i not even would expect to get served...

    2 Mal editiert, zuletzt von ASS (26. April 2025 um 17:12)

    I was trying to say that I too was trying to get the OP to calm down and give it sometime. Also, that NC does have issues since last almost 4 months or so in delay in their responses. I have no bad intention, and fully understand what it means to travel virtually to a different continent, timezone etc.

    See I have tried calling on emergency line, I have even called on the normal line also

    I was not able to get any operator on the line.

    I may be nervous and may have taken preventive measures so that I can get my money back if the payment is stuck and not reached NC (Even NC Staff confirmed that they have not received the payment for the invoice in question).

    As per Indian Banking Rules we need to report any failed transactions if funds debited to the respective bank to ensure faster reclaim and refund process.

    I am a small freelancer, i keep very small margins between the buying and selling cost to client.

    Clients in India are too impatient to wait and too much price sensitive, Unlike Other Country Clients like UAE,Indonesia etc.

    When the client keeps calling our team or me or our customer care helpline, we are also answerable right to them,
    Also, I am a new user to NC, i have used NC earlier for dev and testing but first time for a client as a production server.

    Now it took my team literally 30 mins of convincing the client that his issues related to server transfer will be resolved by 9 May 2025 (Invoice Due Date).

    If NC team resolves the issues before 9 May i will continue with NC else need to say GoodBye and shift the data to Another VPS Provider.

    if we are hosting anything for ourselves on NC or any other provider, we don't take so much headache about the payment issues but when we are buying for clients they don't wait and start troubling our staff. if we don't respond they go to our govt cybercrime website and report our company as fraud, this is a bigger mess to put ourselves in.

    Even we need to balance both people like NC as well as our clients, so we expect our service providers to stay on top of everything that ensures that we can serve our client's in the best possible way.

    You are a great person, rich person.
    I am a normal person, I don't expect that I get instant responses from any service provider but when you are a large company, you must have better systems in place to handle the customers.
    PP payments are never an issue at least for me, So i would not comment on that.

    I don't expect the orders to be executed in mins, but at least within 24hrs or communicate if any delay.

    Communication is the key for any business to succeed

    I have been buying servers since 2019 i currently have more than 30+ vps or dedicated servers hosted across various providers and countries,
    there are issues everywhere once in a while, but they are rectified and resolved within 24hrs on any given working day, they also maintain an average response time of 45mins on a normal day.
    I have servers with local Indian providers also; I don't need to call them if I raise a ticket, I get a call from them to resolve my issue at any time of the day including Sundays.

    I have raised a total of 10 tickets at intervals of 3 hours during NC's email support working hours over 2 business days. Before raising a new ticket, I always ensured that I did not receive any reply, apart from the automated response, from the support team.

    If any client of mine does anything similar to this i am ready to call and resolve his/her issue even at midnight since we believe customer is God in our culture, it does not mean that everyone must do the same but timely updates or responses from NC support is a really one place where they need to fix the issues.

    Finally the server transfer worked yesterday,
    i believe that i did a blunder by raising a lot of tickets in a short span of time. But NC team understands the customer well they were patient enough to understand my problem and they resolved it.

    I have now cancelled the chargeback requests i had raised and waiting for PP to credit the refund that is initiated by NC team.