Beiträge von prithvihd

  • Cpanel giving problem

    i have noticed this issue with many of my own developed code and even whmcs.

    the website does not load stating that some php library is missing (whmcs says oci8.so is disabled) but the libraries are enabled.

    if i refresh the site then it works. but first time when opened i get this issue

  • Pay Future Invoice

    Finally the server transfer worked yesterday,
    i believe that i did a blunder by raising a lot of tickets in a short span of time. But NC team understands the customer well they were patient enough to understand my problem and they resolved it.

    I have now cancelled the chargeback requests i had raised and waiting for PP to credit the refund that is initiated by NC team.

  • Pay Future Invoice

    You are a great person, rich person.
    I am a normal person, I don't expect that I get instant responses from any service provider but when you are a large company, you must have better systems in place to handle the customers.
    PP payments are never an issue at least for me, So i would not comment on that.

    I don't expect the orders to be executed in mins, but at least within 24hrs or communicate if any delay.

    Communication is the key for any business to succeed

    I have been buying servers since 2019 i currently have more than 30+ vps or dedicated servers hosted across various providers and countries,
    there are issues everywhere once in a while, but they are rectified and resolved within 24hrs on any given working day, they also maintain an average response time of 45mins on a normal day.
    I have servers with local Indian providers also; I don't need to call them if I raise a ticket, I get a call from them to resolve my issue at any time of the day including Sundays.

    I have raised a total of 10 tickets at intervals of 3 hours during NC's email support working hours over 2 business days. Before raising a new ticket, I always ensured that I did not receive any reply, apart from the automated response, from the support team.

    If any client of mine does anything similar to this i am ready to call and resolve his/her issue even at midnight since we believe customer is God in our culture, it does not mean that everyone must do the same but timely updates or responses from NC support is a really one place where they need to fix the issues.

  • Pay Future Invoice

    See I have tried calling on emergency line, I have even called on the normal line also

    I was not able to get any operator on the line.

    I may be nervous and may have taken preventive measures so that I can get my money back if the payment is stuck and not reached NC (Even NC Staff confirmed that they have not received the payment for the invoice in question).

    As per Indian Banking Rules we need to report any failed transactions if funds debited to the respective bank to ensure faster reclaim and refund process.

    I am a small freelancer, i keep very small margins between the buying and selling cost to client.

    Clients in India are too impatient to wait and too much price sensitive, Unlike Other Country Clients like UAE,Indonesia etc.

    When the client keeps calling our team or me or our customer care helpline, we are also answerable right to them,
    Also, I am a new user to NC, i have used NC earlier for dev and testing but first time for a client as a production server.

    Now it took my team literally 30 mins of convincing the client that his issues related to server transfer will be resolved by 9 May 2025 (Invoice Due Date).

    If NC team resolves the issues before 9 May i will continue with NC else need to say GoodBye and shift the data to Another VPS Provider.

    if we are hosting anything for ourselves on NC or any other provider, we don't take so much headache about the payment issues but when we are buying for clients they don't wait and start troubling our staff. if we don't respond they go to our govt cybercrime website and report our company as fraud, this is a bigger mess to put ourselves in.

    Even we need to balance both people like NC as well as our clients, so we expect our service providers to stay on top of everything that ensures that we can serve our client's in the best possible way.

  • Pay Future Invoice

    Zitat von ASS

    It will NOT be helpful, if you revoke pp payments and pay again with cc (and maybe revoke that too) after a few hoi thin

    i just want to get the refund of failed txns and i will pay again using IBAN this time

    just i want to transfer the server to another netcup account and im done with this mess

  • Pay Future Invoice

    I might be impatient, I accept that.

    But I have been using servers from different providers starting from cheapest ones from small german company to big datacenters.

    The main hiccup is support.

    All the providers I have used except netcup are better in support.

    I have created multiple tickets to gain the attention of the team that my issue is serious.

    I have paid twice , but the invoice says unpaid.

    Netcup says we haven't received any payment.

    So I have to contact paypal and bank for a chargeback.

    Also the simple server transfer is also so complicated in netcup.

    I just want my issues to be resolved.

    I have waited for 2 working days (as per CET) now there is weekend and I have to wait again to understand this scenario of payments not received thing.

  • Pay Future Invoice

    I am now stopping all my emails and will allow 3-4 business days for them to check each one of my email and reply.

    Let's see what happens.

    Even though I trust netcup,

    For my own safety I have informed visa card network about the double payment I did by mistake and requested a chargeback.

  • Pay Future Invoice

    i need solution now , am already in headache


    these ppl are not even responding to tickets even after hours of waiting.

    my clients are literally calling me for status every 30 mins idk how to get this mess sorted

  • Pay Future Invoice

    i have opened like total 10+ tickets.

    i have observed that they respond faster on latest tickets than older tickets

    Now the problem is changed actually

    i requested them to allow me to pay the invoice

    which they did allow

    i paid thru paypal but still it says unpaid and no support from team yet. its been 4+ hrs

    also for some reason the server transfer issue is not yet resolved , different staff say different issues on different tickets