Pay Future Invoice

how do you mean outstanding invoice? did you just pay and the payment has not arrived yet? When I signed up I paid to verify and it was a weekend so the payment was on the way (bank transfer) - from that moment on it told me I cant pay future invoices and I thought it was to protect me from paying twice ...

I don't know - could it be that transferring the unpaid new vps does not transfer the contract/order to pay for it so the system refuses until someone pays the first bill ? just guessing though

if you know the price and the deal has an ID / order number you could probably pay to netcups bank account with reference number - banking system should pick it up in 24 hours and done. But! ... I don't know - not advice. I paid like that but it was inside the form that offered me to pay with bank transfer, would have used credit card but missed the exit and had to wait 3 days - weekend.

not really helpful I know - just moral support

and you have this in your account?

invoices.png

Check your invoices and payments done. Else raise a ticket for it.

There maybe a glitch if you already paid.

I suppose, the problem is caused by the (relatively) new feature of monthly invoices. Wthout monthly invoice, you would already have an open invoice whch you could pay immediately and unblock the transfer. But now, there is no invoice yet, just one or more open positions, which will appear in the next monthly invoice. And you don't have a possibility to pay these open positions now, at least no obvious one.

This is definitely not good. Either the open positions, which don't appear on an invoice yet, should not block a transfer, or there should be a possibility to pay these open positions and unblock the transfer. As it is, open positions for a product have always to be paid by the old customer. Therefor, the first alternative will likely not be acceptable for netcup.

So a nice button to generate an invoice for (all) the open positions might be a possible solution. This invoice, once generated, would then have to be paid within the usual 14 days and its generation would then empty the preview for the next monthly invoice. Once this invoice is paid, the transfer would be unblocked until the next open position shows up in the preview. So this invoice still might need to be paid really fast in order to unblock the transfer, but this would at least be possible using Paypal, Credit Card or whatever is working instantly. Better than waiting some more weeks with the transfer. Just a few thoughts, though ...

Yeah, but these are really complicating and that too unnecessarily for the clients. I get the benefit that NC may have, but then clients are at a loss.

Although, it may save the probability of people fooling around with products and the manual overhead and paperwork that entails for NC.

the error should read "You have an open invoice but you can't pay it now because only I can see it"

Zitat von prithvihd

i have opened like total 10 tickets.

i have observed that they respond faster on latest tickets than older tickets

I doubt that. Maybe on the relevant or which may have a faster resolution, to cut down the numbers.

Never pay or try to pay more than once. You will just land in elongated headaches.

Drop then an email:

mail@netcup.de

Tell the clients to do the serenity prayer along with you.

God, grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.

That being said. Of course they respond to the latest ticket from a single source since it is the current one and should have the latest information. It is up to you if the latest one is number 3 or number 10 - how is sending multiple tickets on one topic going to speed up the procedure? Unless you know that the first dozen tickets get dropped by default to make sure the customer is serious ... Long response time for something is really annoying - especially when you have no time and told the clients it will be sorted in 30 minutes. I hope it gets fixed nicely and that everyone is going to be happy.