support does not answer (plus sign bug?)

damian10000000000000

First day, I used contact link on CCP (https://www.customercontrolpanel.de/run/kontakt.php).

Second day, I created a ticket on support page (https://helpcenter.netcup.com/en/support).

Third day, I wrote an email to mail@netcup.de.
Today is fourth day. I haven't got answer from any of the channels.

Does netcup have support? How to contact them? They claim "If we receive your ticket before 5pm CET on german weekdays (Mon-Fri), we promise to respond to your request the same day."

MichaelOF

A warm welcome to you, too

Yes, there's support, but it takes a while, sometimes. Small company, lean structure, but good products and prices, also. Probably that's why you're a customer.

If you maybe tell us about your issue, there's a chance someone here could help you.

H6G

Zitat von MichaelOF

Small company

Zitat

Die durchschnittliche Zahl der während des Geschäftsjahres im Unternehmen beschäftigten Arbeitnehmer betrug 59.

webdesignheld

I think the issue is how to contact support while support probably has the issue of figuring out which request to reply to.

vdbhb59

They do respond, but yes can take some time depending on the query and the importance. But they are real good in their work.

Maybe if you share your issue here as MichaelOF stated, one of us can help you. You can ask in the telegram group chat as well.

damian10000000000000

I managed to fix it myself, but as a paid service, I expect a certain level of support. If Netcup cannot fulfill its promise regarding response times, I don't see the reason for highlighting it on the front page.

MichaelOF

Zitat von damian10000000000000

I managed to fix it myself

Fine.

damian10000000000000

I emailed support from a different address and they replied.

I have a theory: I configured my account with an email address that contains a plus sign (+). That character can be tricky to encode in HTTP forms, so I suspect Netcup has a bug in how they handle it.

support does not answer (plus sign bug?)

damian10000000000000 24. Januar 2026 um 11:19

Tags