Server order ordering problems

xiaozeng

I ordered two servers, but they are not associated with my account, how can I fix it? I didn't choose my account when I placed the order, I chose my email address to place the order.
Do I have to re-register my account to get the servers now?

[netcup] Claudia H.

Hi xiaozeng,

since your issue seems to be very individual I suggest to reach out to our customer support via mail@netcup.de to solve the issue.
Unfortunately we cannot help you with this in this forum.

Thank you!

xiaozeng

The customer service replied to me, and no one later solved my problem.

**[netcup] Lars S.**

Dear xiaozeng,

Thank you, I can see that there is still an open ticket request from you from this afternoon. Our support team will get back to you about this as soon as possible.

xiaozeng

I have contacted customer service, customer service is being resolved, thank you for your answers

xiaozeng

Hello, what time does customer support usually work, I want to get the server early.

twiddern

Zitat von xiaozeng

what time does customer support usually work

Your answer is shown on the website regarding support

Mail: https://www.netcup.eu/kontakt/

Phone: https://www.netcup.eu/kontakt/telefonsupport.php

Timezone: CET (GMT+1)