You removed the monthly payment option for annual plans on the website.
For customers who were already using this type of plan, with a 12-month contract but paying monthly, will there be a price increase? Even before the 12-month obligation ends?
We removed the monthly payment option for annual plans because this model is not possible to execute internationally. Since our system cannot differentiate between European and international customers, we had to remove it for everyone.
To your second question: Yes, the price increase applies with the first billing period after 01.05.2026. Since you are billed monthly, it will apply with your next monthly invoice after that date. You have received an email with a special cancellation right, so you can decide if you want to continue at the new price or not.
Was ist denn hiermit? (Mindestens) für Webhostingkunden wäre das ein einfaches Entgegenkommen eurerseits. So werden ungenutzte Ressourcen frei.
Den Gedanken mit den Downgrades kann ich nachvollziehen. Aber er löst leider das eigentliche Problem nicht. Die Preiserhöhung kommt nicht daher, dass wir zu wenig Ressourcen haben und welche freimachen müssen. Sie kommt daher, dass dieselbe Hardware uns jetzt deutlich mehr kostet. Ein Downgrade von 8GB auf 6GB RAM ändert nichts an den gestiegenen Kosten für das RAM, das weiterhin in eurem Server steckt.
RAM wird wieder günstiger yay!
Haben wir natürlich auch beobachtet. Die Vermutung ist hier allerdings, dass das daran liegt, dass Spekulanten am Anfang der Krise recht viel RAM & Speicher gekauft haben und den nun teilweise loswerden müssen. Vor allem liegt das aber im Endkunden Segment, da Endkunden derzeit halt einfach nicht kaufen und warten, bis der Preis wieder unten ist.
Am Server Markt ist das Thema nicht angekommen. Egal mit welchem relevanten Hersteller man derzeit spricht: Einige RAM Module (insb. die großen) sind immer mehr ausverkauft. Einige sprechen davon, dass Configs mit großen RAM Modulen gar nicht mehr konfigurierbar sein (sprich man nimmt gar keine Bestellungen mehr an) und andere sagen, dass sie Bestellungen annehmen und einfach später ausliefern.
Wir haben von Herstellern gehört, dass für ganz Europa für bestimmte Modelle eine niedrige 2-stellige Anzahl an RAM pro Woche zur Verfügung steht.
Kurzum: Es ist einfach keine Supply da.
Alles anzeigenThanks for responding and understanding the frustration. As I said earlier, I love Netcup. I have tried many providers and have always had to move out. However, since I came to Netcup, all I have done is gone up from 1 server to buying more. I run open source services, free for public use (giving back to the community amap), which is why I have more than 1 server. Trouble is, I do not get a dime out of it, and all the money that I have to pay for servers come out of my own pocket. I have been running these for 6+ years now. You can imagine.
On your points, I still do not agree with the % increase, as I stated earlier as well. Imagine 25% per month increase, when you get nothing out of it.
You could have very well increased at a lower %, and told users that this will be for say next 3 billing cycles or next 3 years etc, whatever it maybe as a incremental for this rate. That way you would have covered all expenses and not let all users have such a huge increase in cost. I used to run a business with my dad, and that is how we used to ensure we did not lose clients, while retaining the business and faith with them. They all used to understand (exceptions are there for sure), but we retained beyond 95% of the clients, which also increased by word of mouth as usual. That was 30 years ago. You sure can get what I am trying to say here. Goodwill, faith and retaining clients to ensure capital churn continues, is the way to keep and get profits as well.
Not trying to preach here, but just sharing old insights which worked for us.
Example, my 25% (trust me it comes to that with all ancillary fees and nonsense), you can very well raise say either 9% over 2 cycles (9 > 18) (for your 18%), or 6 > 12 > 18 That way the cost is really distributed and the clients will really bring more clients.
I will shut up now.
Thank you for sharing this, and I genuinely appreciate what you do for the open source community. Running free services out of your own pocket for 6+ years is not something many people do.
Your idea of a phased increase makes sense from a customer perspective. But the problem is: our costs did not increase gradually. Our supplier broke an existing contract and demanded a triple-digit percentage surcharge, essentially overnight. We had to pay that to keep receiving hardware. A phased increase on our side would have meant absorbing the full cost difference in the first year ourselves, which our margins simply do not allow. Think of it like a band-aid: we decided to rip it off quickly rather than slowly, because stretching it out would not have made it hurt less for anyone.
That said, your experience running a business with your dad is exactly the kind of perspective that is valuable to us, and we have noted it.
I also want to clarify one thing: the increase is 18.51% for existing customers, not 25%. If you are seeing a higher number, please send me a direct message so we can look into your specific case.
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Ernsthaft: Die drastische Erhöhung für Bestandskunden zur Subventionierung des Neukundengeschäfts finde ich nicht in Ordnung. Aber mein Leben ist zu kurz und die absolute Erhöhung ist in meinem Fall zu klein um mich darüber aufzuregen.
