What is going on with netcup?

I don't know what the bottleneck is in this case. The only thing I can imagine, that somehow there's a manual step needed in provisioning servers to new customers after (successful) verification,which might cause problems at the moment. Support seems to be drowning in a sea of tickets. Once you get your first server, the second one might take just 3-5 minutes. I ordered 2 serversat Black Friday, 4 minutes later both of them were accessible. What probably means, this is a fully automated workflow for existing customers, because I guess they were also very busy during Black Friday.

Almost tragic, failing because of too much demand. Until this year, I never felt like they ever had REAL trouble keeping up with the demand on Black Friday or during advent or other sales actions before. Although I imagine they were also quite busy during those earlier sales action days. But this years workload must have been on another level compared to the last years. Yesterday I got an email concernng a ticket of mine from 12-21. The problem itself was already solved the next day, but I had no reaction besides the automated first confirmation maiI until yesterday, hope they closed the ticket now. I also hope everything will be back to normal again anytime soon.

This doesn't help you, but my signup process basically worked:
* Jan 6 evening (US Time). Ordered a Root Server on Jan 6th evening (US time), I made a mistake on the customer info, so it was rejected overnight.
* Jan 7 morning (US Time) Re-ordered a Root Server (about 4PM in German) and withing 10 minutes I got an email saying I had to go through verification. I chose Stripe, did it right away.
* Jan 7 morning (US Time) I got credentials for CCP about a minute after doing verification (or maybe while I was doing it?), but CCP had no orders shown for me. I decided to let it wait a day.
* Jan 7/8 overnight (US Time) Got emails with credentials to SCP and information about the server. When I got up, it was available.

So the summary is: About 24hrs after I submitted a correct order and did Stripe verification, I had my Root Server in Manassas.
It's possible diff data centers have different backlogs or my ID verification was faster/easier somehow. I wrote this just to say that at least in one case, they delivered about what I expected.