Thank you both for your answers!
krby: located in Canada myself, so I expect the verification process should be the same (I used PayPal). My root server, if/when I get it, will be located in Amsterdam, but that's about the only difference with your situation.
So, based on the testimonies of (seemingly) very happy netcup customers on Reddit (r/vps), I ordered a Root server a week ago.
Payment in advance (per verification requirements) went smoothly and showed up almost immediately in the control panel. Since then, nothing. No product showed up, no update regarding the provisioning or ETA, nothing.
I filed a ticket after roughly 24 hours, received an automated response along the lines of "we're very busy, please be patient". OK, but for a week?
Hence my question: what is going on with netcup? Should I just cancel my contract and report back to Reddit that the glowing reviews might be, let's just say a tad on the unrealistic side?
