Lost all access to vps

Hello,

I shutdown the vps because I had some major lag and couldn't turn off a server that I was hosting, now none of the password work, what am I supposed to do please help! I can't log on via putty of the console on the admin control panel. I can't login as root, which I could 1 second before reboot. I can't connect as any other sub users. Please help I am basically locked out what am I supposed to do!

Hi I use Linux Debian, I've found a tutorial on how to do it however I can't make the "=" in the console, here is the link to the tut Recovering Root Password On Debian And Grub2 (December 30, 2011)

You can't paste into the console.

Ok so I know that the issue was, I installed everything into rescue mode, because I didn't receive the password for my root through email, and as soon as I rebooted all those files were gone because I was running in rescue mode.

How can I get the password for my root, I have sent an email through support via customer panel, can they provide me with this information? or should I try somewhere else?