Weis jemand wie lange NC aktuell für die Bestellung eines VPS braucht?

I have the same problem. I just referred a customer to Netcup, since they are migrating away from AWS and it's been almost 10 hours and no server has been provided.

It's not a good look for me or Netcup and we need this urgently sorted, as their contract with AWS runs out in 48 hours.

chimastudios If it is a new customer account, this is to be expected.
Netcup does some checks for new customers, I still remember getting called personally and asked some questions when I ordered my first server.

For existing customers, there has been some delay sometimes lately, to sum up some other posts in this forum from the last weeks.

Ganzjahresgriller yes, thats why I added "For existing customers, there has been some delay sometimes lately, to sum up some other posts in this forum from the last weeks."

Not sure how long to expect though, maybe someone from the Netcup team will come along this thread.

Zitat von Ronimjan

chimastudios If it is a new customer account, this is to be expected.
Netcup does some checks for new customers, I still remember getting called personally and asked some questions when I ordered my first server.

For existing customers, there has been some delay sometimes lately, to sum up some other posts in this forum from the last weeks.

But I have set up another client (a new customer) with Netcup earlier in May and everything was done and dandy within 6 hours. What could be the problem here now..

Possibly, the location of the client. E.g. if its a client overseas, it might take longer than a German client, at least thats what I heard so far.

Other than that, I can only guess - maybe the team working on this is currently having a lot of new accounts just by chance, or it's due to the large volume of security patches required lately, which might have pushed some other workload back which is prioritised - no idea.

The number of new clients per day/week/month has definitely increased since may as well. Probably much faster than the number of team members. When I look on my invoice numbers as a (very rough) measure for this, they increased about 50% more last month than they did in April or May. The almost weekly security patches and other reasons come on top.

Moin,

ich habe gestern auch meinen ersten Server bestellt und frage mich gerade ob ich die Rechnung nun manuell zahlen muss oder läuft es schon über das Lastschriftverfahren? Ich hatte das direkt eingerichtet nachdem ersten login ins ccp.