Beiträge von chimastudios

Just to follow up with an update - Netcup has resolved my issue after I spoke with them on the phone.

The support personnel who took my call was very kind and helpful.

Thank you so much for your help @Ronimjan

Zitat von notfound404

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I already spoke with support on phone and surprise surprise, the issue was from their end. You might want to consider being less confrontational.

Zitat von Ronimjan

chimastudiosAlso, just want to quickly point out, that this is primarily a customer-to-customer forum.

It is not unlikely, but it's also not guaranteed, that a Netcup employee will come across this thread. However, opening a support ticket most likely will not help at all, as support is currently overwhelmed in terms of workload anyways, and its unlikely you'll receive an answer within 36 hours as far as I can tell from the other threads here.

There is a hotline for critical-cases, however I think it's mainly for critical service outages or similar, and not for topics as delayed customer account creation/server provisioning. Also, as this is hardly categorized as a "Netcup-induced problem", you'd have to pay for the call. I'd also not advise you to call there I think, as I think it's also the wrong point of contact.

I think best is to just wait and hope for the best. Of course, I'm not an expert either and just sum up the my impression from what I read in the forum lately, so these are just my 2cts.

thanks a lot.

Zitat von Jodler

If it's that critical surely you or the client could have ordered the needed resources at netcup earlier.

Netcup does verify new customers and needs upfront payment, look to get those two points done.

Yeah, ikr? I had scheduled the migration for Monday, to take care of any uncertainties and expected to be complete latest Friday. Only just got a hold of the client yesterday, that is why it is now a bit rushed.

Zitat von Ronimjan

chimastudios If it is a new customer account, this is to be expected.
Netcup does some checks for new customers, I still remember getting called personally and asked some questions when I ordered my first server.

For existing customers, there has been some delay sometimes lately, to sum up some other posts in this forum from the last weeks.

But I have set up another client (a new customer) with Netcup earlier in May and everything was done and dandy within 6 hours. What could be the problem here now..

Payment was already sent since last night. That's not the issue here.

Dear Netcup Team,

I am writing to express disappointment and concern regarding a delay in server provisioning that is currently impacting a critical client migration.

Yesterday, I referred a valued client to Netcup as they are in the process of migrating their infrastructure away from AWS. The client placed an order for a server with the understanding that provisioning would be prompt, as their contract with AWS expires in just 48 hours.

However, it has now been over 10 hours since the order was placed and there is still no indication that the server has been provisioned. This delay is putting my client in an incredibly difficult position, as they are now facing the possibility of an outage when their AWS resources are terminated.

This delay also reflects poorly on me, as I specifically recommended Netcup based on your reputation for reliable and fast service.

Please explain the reason for this unacceptable delay? It makes no sense to me.

Thanks.

I have the same problem. I just referred a customer to Netcup, since they are migrating away from AWS and it's been almost 10 hours and no server has been provided.

It's not a good look for me or Netcup and we need this urgently sorted, as their contract with AWS runs out in 48 hours.