Server still not activated nearly 48 hours after payment - no confirmation email

    • Neu

    Hi everyone,

    I paid for a server order almost 48 hours ago, but the server has still not been activated. I urgently need to start using it, and I have not received an official order confirmation or server activation email from netcup.

    Has anyone else recently experienced a similar delay after payment? How long did it take for your server to be activated, and was there anything you needed to do to get the order processed?

    I have already contacted support, but the server is still unavailable. If a netcup staff member is reading this, could you please look into the delay and help get my order processed and the server activated as soon as possible? I would appreciate a clear explanation of the delay and an estimated activation time.

    I can provide the order details privately to netcup support if needed.

    Thank you for any advice or help.

    • Neu

    Hello, a83814309.

    Server provisioning and new account verification is not a fully automated process at Netcup. Depending on your location, and I assume you're foreign because you write in English, vetting your personal information can take a while. Netcup has been very busy ensuring the security of the servers and web hosting during the public release of a series of critical vulnerabilities in widely used software. This may or may not have slowed other tasks at hand. Be patient.