Hello team,
I ordered a RS12- 8000, Paid the invoice.
But server is not deployed yet. It is more than 12hrs.
Created a ticket for the same, no response so far.
Kindly help.
Reference: nc-5544586
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Hallo Team,
ich habe einen RS12-8000 bestellt und die Rechnung bezahlt.
Der Server wurde aber noch nicht bereitgestellt. Es sind bereits über 12 Stunden vergangen. Ich habe ein Ticket erstellt, aber bisher keine Antwort erhalten.
Könnten Sie mir bitte helfen?
Reference: nc-5544586
I am not part of NC team, but generally:
Keep calm: It’s weekend in Germany.
And a server deployment is not a case for emergency support. The payment must go through accounting, which works Mo-Fr. Same applies for normal (non-emergency) support.
Expect a reaction NBD or next week.
As the other poster said, you'll get an email on NBD, it's the weekend. It was somewhat unusual for me when I first used the service, I had to wait a day or so. Given how other providers are, I hadn't experience this. After that setup process it's been great. You also seem to get real people when you email and when they send you the login info. It's worth the wait.
Thank you for your replies.
I thought it is automated, as I brought other Server products and they were delivered yesterday.
Appreciate your messages.
and Monday bring good news. Both Servers are assigned to the account.
Should one do not expect servers on weekends? I think yes
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Und der Montag bringt gute Neuigkeiten. Beide Server sind dem Account zugewiesen.
Sollte man am Wochenende keine Server erwarten? Ich denke schon.
