VPS Invoicing Confusion

Hi,

I ordered my first netcup VPS yesterday. Excited to get started! -> but straight into a brick wall.

In the checkout process I messed around with trying to use the voucher but it did not work. I gave up and just ordered one single VPS. At one point in the process I had 2 selected, but in the end I switched to one and continued.

The invoice came in (I need to pay it before they provision it) and had:

so it has 2x..

I am sure I selected just one VPS. The problem is I have a vuage memory that it might bill 2 months at once but I have no way of knowing from the description are they invoicing me for 1 VPS for 2 months, or 2 VPS for one month. Because of my problems with the checkout it is not clear.

I have time preassure to get this VPS working so I had a chat with their service bot. The service bot seems to think the invoice is for 2 VPS servers (Their chat bot doesn't have access to anything I had to paste in the invoice)

I logged a call with thier support. I have a reference number. (There doesn't seem to be a ticket system on my account at least I haven't found it, instead I just get a reference.)

I also tried calling but the message said their phone support is not availiable.

Does anyone else have experence of this? Is it likely to be for 2 months? Are there any stratagies for getting in contact with their billing to confirm? (Are you watching this forum )

Thanks in advance for any help

Robert

Seems to be right.

But it has 2x of a product that says 2M. whichh I would read as 2 of 2 months.

But I do know the price and the price is actually one month.

To make it less clear the bot seems to think it's 2 servers as well: It said this:

Quote

Based on the text you posted, this invoice is for 2 VPS, not 1 VPS for 2 months.

Why:

• It shows Quantity: 2 x
• Product: VPS Lite 3 G12s iv 2M
• Unit price: 11.17 EUR net
• Total net for that item: 22.34 EUR, which is 2 × 11.17 EUR
• It also shows 2 x IPv4 Connectivity at 0.50 EUR net each

So the invoice appears to bill:

• 2 server instances
• each with IPv4 Connectivity
• on the 2-month variant of VPS Lite 3 G12s

I am going to have to official verification before making payment in case I am committing myself.

Thank you everyone for your assistance.

I decided to make the payment and see what happens. I am pretty sure it will be the right thing. I guess I will find out soon.

If anyone else sees this thread and is wondering like I was, I have had a response from Netcup which states that it was in fact for just a single server.

Quote

We would like to inform you that "quantity 2x" refers to the number of months paid, rather than the number of products.