This is a customer forum. We can only help you with things that you can in principle do yourself, because none of us have any administrative access. That said, what makes you believe that the server is located in Germany? Is it IP-address location? Netcup is a company with roots in Germany and Austria. Addresses in use can be recorded as German in ip address location databases and still be used for servers in the US in reality.
You can get a practically definitive answer by measuring the round-trip time to/from known locations. For example, use the Anexia Looking Glass ping tool from locations in Nuremberg (Germany) and Manassas (US). You should see RTTs much less than 10ms from the location where your server actually is and roughly 100ms RTTs from the location on the other side of the ocean.
Would anyone please take a look at this?
I purchased a Root Server with a US location, but the server I received is actually located in Germany.
Hello phi009
we can see that your enquiry has just been processed - please check your emails and follow the instructions provided there.
If you have any further questions, we kindly ask you reply to the relevant support ticket, as we do not provide support here on the forum.
Thank you very much for your understanding!
Kind regards
Sarah & the netcup team
