Please share your netcup refund/cancellation experience

    Hello everyone,

    This is my first time using netcup and not a good start.

    I first created an order for 1 × VPS 4000 G12 with monthly billing, but I did not pay that invoice because my requirements changed.

    After that, I created a new order for the actual setup I needed: 1 × VPS 4000 G12 + 2 × VPS 2000 G12, also with monthly billing.

    When I clicked the payment option for the new 3-server order, I expected only the new order to be paid. However, the old unpaid 1-server order was also charged automatically, even though I no longer needed it.

    My account has a company name attached, so I am concerned about the refund/cancellation process.

    Has anyone experienced something similar? How is netcup’s refund/support team in this type of case?

    Thanks.

    Why didn't you just keep that one VPS 4000 if you need one anyway?

    And did you cancel the order via their support for the first VPS BEFORE it was provisioned or did you cancel the service at all?

    As a business customer, unlike private customers, you usually don't have a right of withdrawal. You'd really have to rely on netcup's goodwill to get them to cancel that first order for you.

    Zitat von abo

    Why didn't you just keep that one VPS 4000 if you need one anyway?

    And did you cancel the order via their support for the first VPS BEFORE it was provisioned or did you cancel the service at all?

    As a business customer, unlike private customers, you usually don't have a right of withdrawal. You'd really have to rely on netcup's goodwill to get them to cancel that first order for you.

    I already have my setup ready
    1 × VPS 4000 G12 + 2 × VPS 2000 G12.

    I have one more VPS 4000 G12 which is no use for me .

    I see that netcup have ownership transfer option so I posted my offerings on swap ownership