Hello Everybody, i got an issue, i already purchased one server for 1 year, but when i logged in i had 2 servers instead! on two invoices! but i paid only for 1 and ordered 1, but now all two servers are blocked because i didnt pay for both invoices! what do i do? already wrote to support but the reply was like: u have to pay for 2 servers! why?!
Already paid for 1 server
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batodor -
21. Mai 2026 um 12:13 -
Erledigt
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[netcup] Sarah G.
21. Mai 2026 um 16:58 Hat das Thema freigeschaltet. -
If the server is a "Root Server", you can use the 30-day money back guarantee to cancel one of the servers in your customer control panel. This guarantee does not apply to the "VPS" product line.
Assuming there is a genuine mistake, contact support again. Note that it's past 17:00, so regular support isn't available until tomorrow (emergency support costs extra if the mistake is on your side). Monday is a national holiday in Germany.
This is a customer forum. There isn't much anyone here can do for you.
(Das ist keine Frage vor dem Kauf und auch keine Frage, die irgendein Kunde wirklich beantworten kann.)
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VPSes however are billed by the hour, so can be cancelled more or less always, except explicitly named "12M" servers.
And yeah, we are just customers.
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