Can someone please help me? My netcup account has been compromised/hacked, and no one is replying to my support ticket.
The other netcup account registered under this email address has been compromised, and it did not have two-factor authentication enabled. It has been over 24 hours since I sent the support ticket. Please, netcup, can you help me? I have nowhere else to turn for assistance. I can provide any and all information required. 
What error are you getting exactly? The CCP should have 2FA Token authorization via email by default. Just checked mine, can’t log in, seems to be a token issue, [netcup] Sarah G.
Just tried again, it worked.
What error are you getting exactly? The CCP should have 2FA Token authorization via email by default. Just checked mine, can’t log in, seems to be a token issue, [netcup] Sarah G.
Just tried again, it worked.
I accidentally registered a new account when buying a VPS on Black Friday. That account was newly registered, and I hadn't had time to enable two-factor authentication for it. Both accounts use the same email address for registration. That compromised account was logged into by someone else, and the registered email address was changed. I don't know what to do now.
What error are you getting exactly? The CCP should have 2FA Token authorization via email by default. Just checked mine, can’t log in, seems to be a token issue, [netcup] Sarah G.
Just tried again, it worked.
I can provide the registration email, personal information regarding the initial registration address (location/IP), and PayPal payment information, but no one is responding to me. It has already been over 24 hours, and I feel helpless.
Emergency Support
Is your web account or server unavailable? Do you suspect a technical failure or malfunction? At netcup, we understand that a smooth online presence is crucial. If you encounter irregularities in the accessibility of your web account or server, we offer you transparent information about possible disruptions. Visit our page netcup malfunctions to view current reports on technical failures and find out whether the malfunction is already known.
If not, you can reach one of our technicians outside the regular hotline hours (5 pm – 9 am CET) directly at this telephone number:
+49 721 754 0 755 5
Sorry, but I am from Asia and unable to call Netcup's hotline. I have only used this email address to send a request for assistance to mail@netcup.de. If staff members see this, please help me. Thank you!!!
That could be a problem. As far as we know, support tickets at netcup are processed in the order in which they are received. Even if you open a ticket in the CCP, you cannot set a priority...
That could be a problem. As far as we know, support tickets at netcup are processed in the order in which they are received. Even if you open a ticket in the CCP, you cannot set a priority...
Okay, thank you. I will wait. Thank you very much.
Maybe it helps if you post the ticket ID here. Especially around Christmas you might get lucky and one or another little elf might take a look in here 
so your email is cracked - without tfa the person needed to get a token to login to netcup or am I misunderstanding?
所以你的邮箱被破解了——如果没有双重验证，这个人需要获取令牌才能登录netcup，还是我理解错了？
just email，he get my email Verification Code
