Please help me

    Hello,

    thank you for reaching out.
    First of all, we are sorry to hear that you have some issues with your 2FA.

    We have checked this matter internally with our support team.
    We have sent you 4 new tokens and responded to your mails accordingly. We kindly ask you to check your address in the CustomerControl Panel and make sure that your address is correct. Otherwise, a letter with a new token will not reach you. You also should have received according information from our support team.

    As this forum usually does not provide support, we kindly ask that you reach out to our support if there are any open questions regarding this.

    Thank you for your cooperation!

    Kind regards
    Sarah & the netcup team