Refund.

Hello,

Yes, of course you can cancel the server within a certain period of time after ordering. Netcup even offers a voluntary 30-day money-back guarantee. Cancellation is very easy via the customer portal (CCP).

I quote from the website:

Quote

Satisfaction guarantee

If you should be unsatisfied with your root server within 30 days of placing your order, you can cancel your order and will receive the basic fee paid (price per month x billing period) reimbursed in full.

Best regards

Quote from Exception

Hello,

Yes, of course you can cancel the server within a certain period of time after ordering. Netcup even offers a voluntary 30-day money-back guarantee. Cancellation is very easy via the customer portal (CCP).

I quote from the website:

Best regards

Hello.

Thank you for your comment, for example I purchased 1 month, do I get a full refund for 1 month or a partial payment?

Thank you.

You will receive a full refund. But please note, that the satisfaction guarantee is only available for root servers - not for VPS.

And if you misuse it, there will be consequences.

I'm still waiting for a refund for 5 days. When I get my refund?

Quote from darkhuman

I'm still waiting for a refund for 5 days. When I get my refund?

This is a customer forum; you'll need to ask Netcup directly–see here if you're not sure how to reach them: https://www.netcup.eu/kontakt/impressum.php