Paid order 1 hour ago but still no confirmation email — what should I do?

    • Neu

    I'm hoping someone here can point me in the right direction.

    I placed an order about 1 hour ago and the payment went through successfully (I can see the charge on my card / payment account). However, I still haven't received any confirmation email.

    Here's what I've already checked:

    • The email address on my account is correct (I double-checked it in my profile settings)
    • I looked in my Spam / Junk / Promotions folder — nothing there
    • I searched my inbox for the sender's name and the order number — no results
    • The order shows as "Paid" in my account dashboard
    • Neu

    SAME!

    I ordered a VPS nano G11.5s 6M NUE about four hours ago, but I still haven’t received any confirmation email, and there’s no sign of the order in my customer account either. The server hasn’t been provisioned yet.

    I’m not a new customer - I already have root servers, web hosting, and domains with Netcup.

    • Neu
    Zitat von xST3RN

    SAME!

    I ordered a VPS nano G11.5s 6M NUE about four hours ago, but I still haven’t received any confirmation email, and there’s no sign of the order in my customer account either. The server hasn’t been provisioned yet.

    I’m not a new customer - I already have root servers, web hosting, and domains with Netcup.

    How long does it usually take to set up the machine:(