Invoice + support

    Hi everyone!

    Sorry if I’m posting this in the wrong place, but I could really use some help from the community.

    I have a web hosting service that I recently had to upgrade to a larger package. It may have been my own mistake, but somehow the billing period was changed to annual.

    As soon as I noticed it on the invoice, I contacted support and asked them to switch it back to monthly billing. That was 3 days ago, but unfortunately I still haven’t received any response.

    I’m worried that my services might be suspended because of the unpaid invoice. What can I do in a situation like this?

    I know web hosting itself isn’t very expensive, even when paid annually, but at the moment I simply can’t afford to pay the full annual amount at once, especially since I also have a server machine to pay for.

    Has anyone been in a similar situation before?

    Thank you in advance for your help!

    Yes, this is the wrong place, because this is the eos section of the forum. Some members have hidden it, so not everyone is seeing your post. A better place would be WCP (Webhosting Control Panel)

    Did you get your Webhosting in a deal with monthly billing? The product page of the current WH offers state that they are billed every 12 months, the exception being WH 8000 with 6 months. That’s probably why the switch happened and I guess they won’t or can’t change it. But maybe they do - no idea.

    Maybe it’s an option to borrow some money to pay now for the full year?

    Der Vorauszahlungszeitraum und die Erstlaufzeit ist ein Teil des Produktes und auch der Preisgestaltung. Die werden afaik nicht individuell geändert.

    Du hast also vermutlich das falsche Produkt geordert.

    Manche Produkte gibt es auch nicht (mehr) in mehreren Versionen.

    Ist nur die Zahlungsperiode Jährlich, oder auch die Laufzeit? Bist du Privat oder Geschäftskunde?

    Einmal editiert, zuletzt von ASS (29. August 2026 um 19:02)