There seems to have been an error while setting up your server.

  • OK so someone need to answer this pretty fast.

    i PAY my invoice, and i still don't have my service been 3 days now, sincerly i don't care, that you are short staff, or not working on the weekend, some are, and need there server fast, all around your website you are saying that you are the best bla bla bla in germany, and you are not even answering your email, when someone try to reach you this way.


    And by the way i phone yesterday to you 24/7 support i wait for 25 minutes and nobody answer, is that normal, is that something normal for a world class hosting, like you need to get your shizzle together my friend and i better have my server by tomorrow or i will report this transaction as fraud, because if i were doing it that day was because i was having the time to transfert my stuff, and wait till you support answer and else, but i reply to this message and never receive a fucking answer back, is that normal ?


    like you can bullshit me how much you want, but if you are so much overwelm by support request then hire more people not my problem, you ask for money, i pay the money, i should receive what i pay for, and im pretty sure in germany its the same way, you are for payment in advanced, like an appartement or else, will those 3 days be credited, will you make my subscription reload 3 days after, i'm sure not, so i pay i want my service.



    commented:

    Dear Maxime Marquette,
    thank you for your request.


    There seems to have been an error while setting up your server.

    I forwarded your email to our colleagues of the designated department for further handling.

    They will check the matter and answer you as soon as possible.

    Mit freundlichen Grüßen,
    netcup Team

  • and if somebody is coming here saying its not the way to talk to people, ok imagine you pay for a car, and you dont receive your car, habitually its fast, but because of an error you don't receive it, what would you say, like if that company is saying that they are fast, trustworthy and else, and a world class hosting service, world class hosting service, like conta**, 3 hours you get your thing, hetz**, same, only if customize, it take longer, and else that it, when you ask someone to pay for a service in advanced, because you will not furfill the order if not paid, then why should i wait, or understand any delay, being the week-end change nothing, if you have not enought worker it again not my problem.

  • I'm sure, the customers reading and writing in this community forum will do their very best to resolve the issue.;)

    Well, seriously, I understand you are angry. Very likely even rightfully so. But the customers in this forum can't help you with issues like this one. Anyway, sometimes netcup staff members are also reading in this forum, so it may have been worth a try. But there's no guarantee whatsoever that this will happen any time soon, so don't rely on it.

    So, if it's very urgent, it might be time for a plan B. Like e.g. to cancel the server at netcup and ask for a full refund and get your server elsewhere. Or try the emergency support (24/7) again. I'm pretty sure they can solve your problem pretty fast - if you finally manage to get through.

    I hope you get your problem solved in time one way or the other, but as an ordinary customer I can't contribute anything to a solution.

  • ...someone need to answer this pretty fast.

    ...sincerly i don't care...

    ...like you need to get your shizzle together my friend and i better have my server by tomorrow or i will report this transaction as fraud

    ...fucking answer...

    like you can bullshit me...

    What an incredible rude tone. (Probably written by someone who paid for a €2 server and is now expecting a 20-cent refund...)

    ok imagine you pay for a car, and you dont receive your car

    😂😂😂

    You're making a fool of yourself. Comparing a server to a car, are you serious?? (Btw, if an item is delivered three days late, that's not fraud, lol. And three days is nothing over the weekend.)


    It's a shame that you're undermining your own, generally understandable case with your childish behavior.


    P.S.:

    i better have my server by tomorrow or i will report this transaction as fraud

    SUCHE Mini-Web-/Mailhosting: https://forum.netcup.de/thread/21928

    Edited 3 times, last by notfound404 (August 3, 2026 at 8:49 AM).

  • and its the same, if i pay for a car, or else

    if you ask upfront paiment then be at the level that you ask.

    like i trust you to be a big hosting company, and you failled, because of what, it's the week-end, you don't have enought employee, where all that is my problem, since i pay for the service, will they give me 4 days now, on my contract for free? or not, if not then they are the problem, when you create expectation you should be at the level of it, or close door.

  • simple as this and if you don't understand that then we have a problem, because when you pay for something, that it take 4 days to get what you paid for, that they add no 4 days to your subscription, then i guess its kind of a steal like i pay for a full month of service.


    right now i didnt receive my server, so meaning that i have pay for 4 days and that they didnt delivers what they should deliver, inmotion, hostinger, name it its all instant, why i need to wait 4 days to obtain something that should be automatic, ah and it seems to have an error with your server, ok, then do something except sending email.

  • If I were netcup, I would never want "customers" like you.
    Go buy a server somewhere else, you rude kid.

    PS: Oh, and maybe you should have used those four days to improve your English skills instead of criminal offenses;);)

    SUCHE Mini-Web-/Mailhosting: https://forum.netcup.de/thread/21928

    Edited 3 times, last by notfound404 (August 3, 2026 at 9:52 AM).

  • and by the way, you can say that or this, at the end did i get my server atm no, is it normal for a company that should be on 24/7 because if something happen what will they do, nothing because it's the week-end.

    be serious its an hosting company.

    if something happen to my data, or my server, what will happen oh sorry it was the week-end so you screw...

    how serious is this, and how professionnal is this....

    so you want to talk about childish behavior, how about a company that ask for upfront payment, send an email to say that they have been and error with you server, and do nothing, make the consumer wait for 4 days, didnt deliver the server, and wont give credit for the 4 days of waiting, how is this, it's not childish is unprofessionnal as much as my reaction, but guess what, i don't offer service to consumer, by saying i'm a so awesome company.

    "your partner for quality web hosting, server management and other Internet services for a successful, reliable and secure Internet presence."

    so how my data is secure if nobody on week-end is there and if something failed and in 25 minutes of waiting it didnt even answer the phone.

    so when you argue with someone bro just be at the level of your saying or just stfu.

  • If I were netcup, I would never want customers like you.
    Go buy a server somewhere else, you rude kid.

    PS: Oh, and maybe you should have used those four days to learn English ;);)

    and there no extorsion, i simply want the service that i pay for, so guess who is not furfilling their words.

    and no i dont need to have better english or else.

    you maybe need to travel, a bit to see that most of the world don't talk english or german bro.

  • It's unbelievable how ridiculous you're making yourself look. You seem to have serious mental health issues/problems with aggression.

    One more criminal insult and I'll have Netcup (since, (only) according to you, I'm an "employee" there, lol ;)) give me your information and report you to the law enforcement.


    I hope you get your problem solved in time one way or the other, but as an ordinary customer I can't contribute anything to a solution.

    After this outrageous behavior, I hope he get's his problem NOT solved and clowns like him get no server at all here. ;)

    SUCHE Mini-Web-/Mailhosting: https://forum.netcup.de/thread/21928

    Edited once, last by notfound404 (August 3, 2026 at 10:03 AM).

  • go for it.

    i'm petrify.

    LMAO, oh no i'm not.

    me i wait 4 days for a service that didnt come, atm, so sorry to say that i'm in my right, and you are not, you put yourself into a situation you should have leave to people that have autorithy.

    and when you wait 4 days for something, that you paid upfront, that you wont receive any credit or else for that delay, because let's be honnest, they will say that they have been an error, that they are so sorry, bla bla bla, bs, that it was the week-end, and bla bla bla, but at the end i'm the one that will take on him, that 4 days, without service, not you, or them.

    because at the end of the month, they will charge me, they will do it, without hesitation, so me without hesitation i'm fighting for what i pay for, if you don't fight for your right and what is your, it's your problem but hey let's say we are not the same, because me i try the email, the phone, and else, got no answer, except, a stupid one that say they have been a mistake bla bla bla bla, ok how it was corrected, at this point and this time, it do not have been correct in any way so please keep for yourself you consdescendance.

  • again my friend, at the end of the month when it will come the time to pay, will they be patient about the paiement of the bill, no they will charge, and ask me to pay it right away, so it's the same, i want the service that i paid for, nothing more, nothing less.

    if you dont understand that, it your problem.

  • did i pay for the service, yes or no, yes so you have nothing to say, nothing to argue, nothing that you can actually say that is a good reason, for that waiting, because if they don't have the staff, or enought staff to like just resolve an error during an order, i'm kind of anxious about when and if i have a problem with my server.

    aint you, because it can be all good in a community forum, or say what they want on their website, but at the end, making a consumer wait 4 days for an error, during an order, should raise red flag to you also, on how they will handle more difficult problem.