OK so someone need to answer this pretty fast.
i PAY my invoice, and i still don't have my service been 3 days now, sincerly i don't care, that you are short staff, or not working on the weekend, some are, and need there server fast, all around your website you are saying that you are the best bla bla bla in germany, and you are not even answering your email, when someone try to reach you this way.
And by the way i phone yesterday to you 24/7 support i wait for 25 minutes and nobody answer, is that normal, is that something normal for a world class hosting, like you need to get your shizzle together my friend and i better have my server by tomorrow or i will report this transaction as fraud, because if i were doing it that day was because i was having the time to transfert my stuff, and wait till you support answer and else, but i reply to this message and never receive a fucking answer back, is that normal ?
like you can bullshit me how much you want, but if you are so much overwelm by support request then hire more people not my problem, you ask for money, i pay the money, i should receive what i pay for, and im pretty sure in germany its the same way, you are for payment in advanced, like an appartement or else, will those 3 days be credited, will you make my subscription reload 3 days after, i'm sure not, so i pay i want my service.
commented: Dear Maxime Marquette, There seems to have been an error while setting up your server. I forwarded your email to our colleagues of the designated department for further handling. They will check the matter and answer you as soon as possible. Mit freundlichen Grüßen, |