Server locked after cancelled image installation — all tasks fail at 0% (ticket NCSUP-935002)

    Hi,

    I'm hoping a netcup staff member can help push my ticket NCSUP-935002.

    While a custom image installation was running on my server
    v2202504210133335209 (RS 2000 G11 SE, Manassas), I cancelled it via the REST
    API. The task ended in ERROR (error.internalserver). Since then the server is
    SHUTOFF but completely locked — every backend operation fails immediately:

    - Format Disk -> ERROR at 0%
    - Image installation -> ERROR at 0%
    - Storage Optimization -> task failed
    - Attaching an ISO -> timed out

    I've opened ticket NCSUP-935002 over 24 hours ago but haven't received a
    human reply yet. I understand account/server specifics can't be handled
    publicly here — I'm just asking if someone could help escalate the ticket, as
    the server is unusable. Thank you very much.

    • Hilfreichste Antwort
    Zitat von IwasakiYouko

    I'm just asking if someone could help escalate the ticket, as
    the server is unusable. Thank you very much.

    This is just a support forum for netcup customers helping other netcup customers and not directly monitored by netcup employees.
    So basically nobody here can escalate the ticket for you, sorry. :|

    But if it is possible for you, call the netcup phone support, because ticket return times have been slow and the disclaimer is still up:

    2026-07-10_netcup_en_support_warning.png

    netcup Support: Contact, Tickets & Phone Help

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    Einmal editiert, zuletzt von Copro (10. Juli 2026 um 09:09)