Delay in Support Response: Ticket NCSUP-1016145 (vServer)

Hello netcup team and community,

I hope you are doing well.

I opened a support ticket regarding my vServer on September 24th (Ticket ID: NCSUP-1016145). Since it has been over a week without a response, I sent a follow-up message, but unfortunately, I still haven't heard back.

The issue is critical for my workflow, and I would highly appreciate it if someone from the support team or a forum moderator could look into this ticket or escalate it to the technical department.

Thank you for your assistance.

Any feedback

What is the correct way to get in touch with you? I have sent messages and followed up via all available channels.

Could you please provide a link for contact? I imagine communicating by phone would be difficult since I am in Egypt. Also, is it normal not to receive a reply to emails for over ten days?

Unfortunately, my friend, I submitted the request via this link on the 24th, but I still haven't received a reply. I even sent another email, yet there has been no response. I am truly frustrated.

Even society didn't care about him? 🥲