How to change location or cancel a contract to reorder

    Hello,

    I'm new at Netcup and just trying out a VPS 1000 G11 just to realize the ping is too high to Nuremberg (Im located in South America)

    Just contacted support but it appears its not possible to transfer the location of the vps, so im not sure whats the correct approach to do this

    The cancel Product option at the CCP shows the cancelation date for 2026,

    This means it will only be cancelled after a full year? (I just got the server activated one day ago)

    Is it there a way to cancel or revoke this contract, and order again as a Root server or maybe by upgrading the VPS to root server can i change the location?

    Thanks in advance

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    You can always try contacting customer support and tell them why you want to cancel/reorder. The satisfaction guarantee officially only applies to webhosting plans and root servers, not VPS, but support may be able to help you anyway. This forum is for customers helping other customers, not a direct line to customer support.

    If you want to test network connections before you order, Anexia, Netcup's parent company, operates looking glass servers, for example at Manassas, USA, where you can also get a VPS from Netcup.