I didn't select my country when I registered

I registered my domain name on January 29th in order to beat the end of the January promotion. I may not have selected my country when submitting the registration information, resulting in the country defaulting to Germany now.

But I am actually Chinese and have never traveled abroad, can you help me to change my country?

I sent a support ticket three days ago but for some reason I didn't receive a reply. This morning I submitted another support ticket. But since it involves a discounted domain registration, I couldn't wait a bit, so I posted this in the forum.

I apologize for needing to add to your workload due to my own mistakes. Please forgive me. Thanks!

Also I received an Identity Verification required email after I submitted a request to register a domain name. Maybe because I am in China, when I do the identity verification, it prompts me that my country is not supported, please help me to solve it. Thank you very much!

I have sent two work orders for the above issue, the work order numbers are as follows:

NCSUP-540442

NCSUP-542429

Zitat von alxhu

Currently there is a significant delay in support.

Please do not submit multiple tickets because this could cause further delays. https://www.netcup-status.de/2024/12/verzoe…tbearbeitung-2/

This is a forum where customers help customers. Even if some Netcup employees are sometimes present here, we (the customers) are unable to help you with changing your region.

Thank you very much for your reply.

I thought this forum was something like an official support forum.

After sending two support tickets because I hadn't received a reply for a long time I thought the first support ticket was delivered incorrectly.

After your explanation I understand completely. Now I'm just waiting for a reply to the support ticket.

Thanks again!