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Same issue here.

I placed my first order for a VPS 8000 G12.5 on Saturday, 31 October. I received an email saying that the server was being set up, but it still does not appear in the SCP and I have not received any login details.

Support confirmed that the automatic provisioning had failed and forwarded the case to the responsible department. I called support this morning and was told that the available IPv4 addresses had run out and that the issue could be resolved at any moment.

I understand that technical issues and shortages can occur, but receiving no proactive status update or realistic delivery estimate is frustrating, especially for a first order.

Since several customers appear to be affected, could netcup please provide a general status update and an estimated provisioning timeframe?

My ticket is already open. I can provide my customer and order details privately if required.

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The server has just been delivered.

Same issue here.

I placed my first order for a VPS 8000 G12.5 on Saturday, 31 October. I received an email saying that the server was being set up, but it still does not appear in the SCP and I have not received any login details.

Support confirmed that the automatic provisioning had failed and forwarded the case to the responsible department. I called support this morning and was told that the available IPv4 addresses had run out and that the issue could be resolved at any moment.

I understand that technical issues and shortages can occur, but receiving no proactive status update or realistic delivery estimate is frustrating, especially for a first order.

Since several customers appear to be affected, could netcup please provide a general status update and an estimated provisioning timeframe?

My ticket is already open. I can provide my customer and order details privately if required.