I'm now waiting for approximately 12 hours and still haven't received an order confirmation, despite the payment being processed successfully.
On top of that, the product I ordered is not visible in my account, even though the order status shows as "Paid". So I've paid for something that I currently cannot access or even see in my account.
I've also tried contacting support, but I haven't been able to get through by phone due to waiting times of over 30 minutes. I submitted a support ticket as well, but it has remained unanswered so far.
I've dealt with many hosting providers and other service providers over the years, but honestly, I've rarely had such a consistently poor first impression of a company as I have with netcup.
A missing order confirmation might not be a major issue on its own, but the combination of a successful payment, no confirmation email, a product that is nowhere to be found in my account, unreachable phone support, and an unanswered ticket is genuinely disappointing.
I hope this gets resolved soon, but based on my experience so far, I have serious concerns about the level of customer support I can expect from netcup.