Its a legacy product with no advantage, you will be billed.
So why would they let people purchase something that no longer exists? More and more flakiness rearing its head. I suppose if I requested a refund that would go into a black hole. Increasingly thinking it might be time to shop around as all of these threads and posts here make me nervous AF.
The the guy with the 500 error, I can't recommend Claude Code + SSH access to your server enough. The AI (Opus 5.5) now manages our full stack and there is nothing it can't do or fix, code, harden, configure, optimise etc. It is an absolute game changer for us. Mind blowing really.
Also, can anyone clarify something for me. We have "Root Server Service Level A+", so if there is a legitimate Netcup issue (nothing on our side) and I call the emergency hotline, I am assuming I would not be billed for this support?
Thanks
Another network blip in Vienna, 4mins this time no traffic. Really good for a week till that. Is the issue still ongoing? Thanks
Is there a way to see tickets we have raised raised? I can't seem to find any page for this data. If there is no way for customers to see their historical support tickets etc is Netcup going to modernise their support ticket system? Thanks
If you have the A+ support addon you must pay per minute for support? Can someone clarify?
It is cool to see your participation here and to hear AI is being leveraged, this should vastly speed things up. It has been a game changer for my server management. I have Claude Code Opus 5.5 ssh access to my servers, instructed for read-only sys admin activities and full manual/human authorisation for any changes. Issues are analysed by the AI, plans/fixes proposed, tested, then approved. So far, there is nothing it can't do. I wonder how many general tickets being raised could be easily solved if the ticket owner simply asked an AI for assistance. I feel like it would be 50%. Anyway, thanks for the update 
