Beiträge von gsgsgs

  • Ticket NCSUP-1003577 open for 8 days, no technical answer – VPS stuck at base clock

    Hello,

    I am writing here because ticket NCSUP-1003577 (opened 15 September, customer ID 396582, VPS v2202607384532486433) has received no technical answer in eight days – only one automated reply on 20 September. Two reminders went unanswered.

    The issue: since mid-September the CPU of this VPS never leaves the 2.3 GHz base clock of the EPYC 9645 (no boost at all). Steal time is zero and memory is fine, so it is not my workload. My compute jobs have doubled in duration (30 → 71 minutes, 1 h 20 → 2 h 18). The VPS runs a public weather service with fixed publication times, so every day counts.

    I am not asking for a diagnosis in the forum. I am asking whether someone from netcup can escalate the ticket to a technician who can either move the VPS to a different host node or tell me clearly that this is considered within specification. Either answer lets me plan. Silence does not.

    Thank you.