For RS there's a 30-day money-back guarantee. See https://www.netcup.com/en/server/root-server
mate where can i find a button or field to request refund? i check the products section & because they haven't delivered it to me yet so i can't see anything here, the invoice section also doesn't have any place for me to request refund
Please remove or redact sensible information like your usernames and your name and the name of the netcup employee from your post and the screenshots.
ty i've removed screenshots that reveal my usernames
you could cancel the RS and order another one using the account with the Pico
so in this case can u guide me how can i cancel the RS order? will Netcup refund my money?
but i think the best option for me is waiting them deliver my RS server. its still okay if seperate user ID is not the problem i am okay w/ login into 2 seperate user ID... cuz the pico server i paid it for 12 months & no need to frequently login
btw many tks for your advice! i will wait for them
Hello everyone,
I'm a new Netcup customer and I'm hoping someone from the community or Netcup staff can help me understand what is happening with my order.
Yesterday, I purchased a Root Server with a higher configuration. After completing the payment, I received SCP access information with the username: 379abc.
About 30 minutes later, I decided to purchase a Pico Server as well for a Pangolin setup. Since I wasn't familiar with the ordering process, I simply searched Google for "Netcup Pico Server" and placed a second order. After that purchase, I received another SCP account with username: 379xyz.
The Pico Server was provisioned and delivered very quickly, which is great.
However, my Root Server has still not been delivered, and it has now been almost 24 hours since payment.
What worries me even more is that I cannot log in to the SCP dashboard using the credentials that were sent to me for the Root Server order (username 379abc). The login fails, and when I try to reset the password, the system tells me that this user does not exist.
I already opened support ticket NCSUP-912841, but I am still confused about what is happening.
My questions are:
I completely understand if this situation was caused by my own mistake as a first-time customer. I'm just confused because I paid for the server, received access information, but the account appears not to exist and the server has not been delivered. I opened support ticket NCSUP-912841 yesterday, but so far I have only received the automated acknowledgement email. I have not received any actual support, update, or explanation regarding my order.
At this point, I am feeling quite frustrated because I have already completed payment, my Root Server has not been delivered, and the SCP credentials that were sent to me appear to belong to a user that does not exist in the system.
Any help or guidance would be greatly appreciated.
Thank you!
