So, I've created a new order using an extra dot in my primary email and used preorder instead of identity verification and now it works.
But it's unclear: in the email netcup asks exactly identity verification, no any information, that preorder can be used instead.
Couple words more in the email may make user experience better.
Now I'm asking to remove my old account and unlink it from the forum. I hope I'll be able to edit my email.
Netcup answered:
We ask for your understanding that for security reasons (the data protection of our customers as well as our protection against order fraud) we have to reject orders that are not verified by Stripe.
For the same reasons, verification cannot be started again after rejection by Stripe.
I didn't expect so low quality of netcup service. I haven't seen so incompetent support.
How my email may harm customers' data and perform order frauding?
Now I'm not sure netcup is reliable and stable service if they cannot handle so simple case, and even don't have competent people in customer support..
...or I'm talking to a low quality chatbot.
I my case netcup closed my order due to security reason (wtf?).
And they suggested me to create a new email and make a new order.
At the same time Stripe is waiting for request from netcup to check my issue.
It's so stupid situation, I'm shocked.
I use gmail and my email was created more than 15 years ago, when it was in closed beta status.
I've never touched sending spam or other suspicious activity.
I have a similar issue.
I've ordered a VPS, got a link to identity verification, used it and provided a photo of my international passport, got access to CCP, filled it with private data, connected payment card, accepted agreement and created an AV contract.
But then nothing happened for several days.
Then I asked the support how to get access to invoice and pay the order and start using the VPS.
They answered:
Our verification provider has rejected your proofs. As we do not have access to your stored data because of data protection reasons, we have to reject your order.
I'm confused. They just rejected my order and didn't even try to fix a mistake and do some check on the Stripe side.
So, I've connected to Stripe support, who is a verification provider. I've provided all information I have and next day they answered:
Unfortunately, we would not be able to check that for you as we would need access to the merchant's account. Because of that, we would need the merchant is question to reach out to us directly while logged into their own account.
Looks like the circle is closed.
I've never had identity verification rejected before. I've been using other popular German dedicated server provider for years and have approved my identity in many services.
In current case I see netcup is not interested to have new clients. It's ok for them to reject my order and they don't want to even check mistaken rejection of Stripe.
Moreover I as a developer used Stripe as a merchant integrating it to some web services and all verification have been approved before. So, I'm sure this mistaken rejection can be easily fixed.
I asked netcup to reinitialize identity verification, but looks like they just ignore me, because no answers for days.
Maybe somebody knows what should I do in this situation. Thanks.
