Hey, same thing happened to me at Black Friday deals. I've opened multiple tickets and tried to reach out to the support. In the end my account was deleted and couldn't get any response. Today I tried to make purchase again, I asked customer support to create a new account and after that I was able to verify by making payment in advance. I made the payment and now waiting for my VPS to show up on my account. I hope this will help you.
Beiträge von faemeister
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I my case netcup closed my order due to security reason (wtf?).
And they suggested me to create a new email and make a new order.
At the same time Stripe is waiting for request from netcup to check my issue.
It's so stupid situation, I'm shocked.
Hey, as I mentioned my order was cancelled as well and my netcup account was disabled after the verification process failure . 2 hours ago customer support reached out to me and created new account(I tried to create new order today so idk maybe it's because of that), I was able to verify myself by making payment in advance. I've made the payment and now waiting for them to add VPS to my products page. I hope they solve it for everyone who's having this issue.
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Do you have a anonymous E-Mail or something like that?
I think it could be a "general" answer because they look for account spam or something else.
What if you were some person who uses other people's data to activate many servers..
I think that could be the thing..
I ordered 3 Servers and a Webhosting and all got activated directly.
My email is also ~10 years old I don't think that's the issue. Are you EU/US citizen? Because I'm from Turkey and only thing that comes to my mind that would create a verification error is Stripe cannot verify Turkish Id Card. It's a shame to miss the deals because of something like this tbh. I hope the customer support helps...
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And also it seems like they suspended my CCP account as well, I can't log in.
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I had the same issue today when trying to purchase a VPS as a first-time buyer. My ID was rejected by their provider within 12 hours which cancelled my order, so I reached out and hopefully they can work out a way for me to re-verify.
Same here, did you get any message from support?
