Beiträge von vdbhb59

    The reason to reject is very dubious. As we do not have access to your stored data. So basically, if you wish to purchase more, you need to make your stored data public.

    Either they wish for you to switch to reseller, which itself is wrong and forcefully, else they are just acting out of line.

    The reason given is absurd and makes no sense.

    If you get any update on it, do post here. I too am hoping on getting more servers in the near future, but if their sentences are such then it makes one wonder...

    I have a simple query. If I create a backup via customer panel, download the backup (it is available to download, right?), then delete the backup. Will I be allowed to create a new backup again without having to pay/purchase new backup? Is there a gap between 2 backups (free)?

    Did you reach ICANN and explain this situation, and suggest that you are ready to provide the original ID proofs to verify your domain ownership. ICANN does allow that, but it takes time. Moreover, ICANN gives 15 days (10 + 5 buffer) period for you to verify.

    I am sure you reached out to them either via globalsupport@icann.org.

    BTW, did you register a recovery email (if you created an account with ICANN)?

    Also, afaik, Netcup should be able to assist by verifying your identity to ICANN as well (unless I am mistaken here).