Update!
Solution resolved and restitutions have been made 
Beiträge von BenSG
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Hi BenSG,
we are very sorry that this has happened. We will look into the matter again and see what we can do.
Best,
Christina
Thank you Christina.
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yes, this is entirely correct interpretation of the situation.
Sadly, as the burden of legal responsibility is no longer there, it is now a question of ethics and customer satisfaction management, which is of course purely discretionary and they have the power.
To be fair, Netcup would probably go bankrupt or need to terminate an employee if they would make restitution to every customer suffered a loss when they overcharged them by 25 years. Even if only a fraction of a % of the customers are in my situation, that surely amounts to a fair bit of money that the shareholders would not want to part with.
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All right, thanks. I had already suspected something like that.
The price on the 24th for 1 Euro was 1,43 Singapore Dollars but your bank has charged you 2597,90. That's quite a difference (109,24 Singapore Dollars) and is equivalent to around 4.3% (far away from 1%). If a similar amount is also withdrawn when the money is transferred back, we are almost at 10%, which is roughly the amount you are missing. I'm not talking about currency fluctuations on the market, which is mostly stable, but what the bank charges you. Even with the first payment (2597), this is already a significant margin over what the official exchange rate says. The automatic payment by credit card has really put you in a bad situation here.Perhaps your right, and you might be.
So you're saying that Netcup by charging me an absurd amount of money, and effectively making me lose €134 in the process is not at fault/responsible ? this seems like a very bad customer management policy. or maybe we just do business differently here, as i really don't treat my customer that way.
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Hi BenSG,
your screenshots are a little confusing. What is the excerpt from? The amount on the invoice somehow doesn't match the amount on your credit card statement (?). Is it in a different currency? Was there an automatic currency exchange? Possibly from your bank. That would explain the difference, as the bank always does the exchange (including a possible fee) to your disadvantage. And since the currency exchange was made twice, the difference is now quite likely.
Hi,
Sorry, my credit card is in Singapore Dollars .
I agree with you, normally there is a 1 % difference or so, but this is almost a 10% difference! The world would come to a stop if the euro dropped 10% in the same day.
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This is a bit of a rant,
been a Netcup customer since 2017.
This month, i was charged 298 months worth of service, they did reimburse me but the reimbursement was €134 short of what i was mistakenly charged (roughly 2 year's worth of service).
The support essentially told me it was not their problem that they did everything correctly and I was on my own to deal with it, no attempt to solve the problem, not even try to offer me credit for this loss.
Anyone else in this situation where did only received a partial refund for this NetCup error ?
