It looks like a very positive and appropriate answer. Should I go with your suggestion? You seem to have a lot of experience in this field. What do you recommend?
If you say that I can pay the bill for the old server, then order the new server in Amsterdam, and after receiving the Amsterdam server, I can choose the satisfaction guarantee from the control panel for a refund. Did I miss anything? Please point it out.
Does that mean I have to pay the full amount for my current server, which I have already canceled (hypothetically), and then they will automatically issue a refund after I make the payment? I paid via my credit card, and I don’t have a PayPal account. How will they return my money?
If I order a new server, I will have to pay for it as well. So, in this case, I would have to pay for two servers in one month.
My main concern is that the bill has already been generated. If I cancel my current server and reorder a new one, how will the billing be calculated? Since my current bill has been generated and is due on September 24, 2024.
Also, I haven’t made the payment for the current server amount yet, so how does that work? According to the Netcup team, they will issue a credit note. How will this credit note be adjusted with my new order? This situation is giving me a headache, and their response time is very slow.
Thank you for your assistance!
Hello, this is my first post. I have seen very negative reviews about Netcup, but before I call it bad for me, I decided to give it a chance to determine if it is bad or good, so I just purchased a root server and I am very satisfied with it.
However, I am currently facing a situation. When I ordered the root server from Netcup on September 7, 2024, I only saw three locations: Manassas, USA; Nuremberg, Germany; and Vienna, Austria. I was actually looking for Amsterdam, The Netherlands, but I couldn’t find it, so I chose Nuremberg.
Now, I’ve noticed that Amsterdam has appeared as an option. I received the server on September 10. Should I cancel the current server and reorder a new one with the Amsterdam location? If I cancel, will I have to pay the previous bill since I’ve only had the server for 2 days? Additionally, the bill has been generated, and the due date is September 24, 2024.
Regarding this, I have already emailed and spoken with Netcup, but their response time is slow. Anyway, they said "If the satisfaction guarantee is used, you will receive a full credit note. You can have this credit paid out or offset against existing invoices.". My confusion is about how this credit will be adjusted.
What should I do in this situation? I really need the Amsterdam location.
I would greatly appreciate your assistance with this matter. I look forward to your support!
