Beiträge von sgws6036

  • help

    What disappoints me is not the verification method of the Stone Age, but the fact that the problem has not been solved for two months, and the replies I received are still only repeated letter verification and mechanical repetition. For identity verification, email is sufficient. Other international service providers have complete loss plans, such as Htzner's one-time verification key, or can also apply for email reset. The well-known Oracle also has a similar bypass code, but Netcup has no similar solution to choose from. I tried to contact Netcup but couldn't get any response. The phone seems to be unreachable, and now I can't log in to CCP. I can't do anything This is what disappoints and angers me. This is not a single case. Once 2Fa is lost and there is no backup, it is equivalent to being unable to use Netcup's CCP

  • help

    Previously, the phone could still be connected, but in the past two weeks, my phone has been unable to be connected at all. However, based on the feedback from other users on the forum, it seems that there is no problem with the netcup phone line, but why my phone cannot be connected is a mystery

  • help

    Zitat von Bud

    What exactly is your problem? Maybe we can help you :)

    Thank you for your kindness. I have changed my phone and lost my 2FA authentication. Netcup wants to send me a letter in such a primitive way in 2024, which is really unimaginable. Due to customs and other reasons abroad, I cannot receive physical letters. I explained to Netcup that I could not receive physical letters, but to no avail. After almost two months of repeated attempts, the problem still has not been solved

  • help

    Zitat von Mixus

    这是客户论坛，不是支持论坛。这里没有人可以回答您的询问。请坚持使用官方支持渠道（电话、邮件、CCP 内部的联系表格）。

    If there are other ways to contact them, would I not use them? I haven't replied to emails and work orders, and I can't get through to the phone. Can you tell me how to handle this? Do you think you're smart?

  • help

    Zitat von [netcup] Lars S.

    亲爱的 sgws6036，

    出于数据安全/隐私原因，我们无法通过我们的论坛提供与帐户相关问题的支持。

    我看到您已通过联系表单向我们的支持团队提供了反馈，他们将尽快回复您。感谢您的理解。

    May I ask why the phone has been unreachable recently? It is valid when dialing other numbers. My problem has been unresolved for two months, and the work orders and emails are still answered repeatedly. I am not sure how to solve the problem, and even a slightly effective phone call cannot be answered now. Have you set up a blacklist?

  • Gibt es von netcup noch Support?

    Hello, are you online? Can you help me transfer to your support team? Could you please reply to me via email? I haven't been able to reach you on the phone for the past two weeks. Did you blacklist me? My problem has been ongoing for nearly two months and has not been resolved yet

  • help

    There seems to be a problem with the translation software. The phone cannot be answered and emails cannot be replied to. Have you blacklisted me on your end? I urgently need help

  • help

    Why have you been unable to reach me over the past week? Did you set up a blacklist for me? I haven't replied to your email either. What exactly happened? I urgently need help, why am I dialing two numbers like this?

  • help

    I would like to ask, what is the structure of your team? It seems that my needs have not been conveyed to the people who can truly handle this issue. Every time I send an email, I receive similar responses. When I communicate with you on the phone, the customer service representative always says that he does not have the authority to transfer? Where exactly did it reach? Is that a mystery? Can you please solve my problem seriously? Can such an Internet company even solve this problem? I changed my phone a month ago, which caused me to lose my 2FA authentication and now I am unable to log in to CCP. I have been communicating with you for almost a month, but the result is still a duplicate reply. You need to send me a letter. The problem is that I cannot receive your letter due to customs issues. Can't you provide another solution besides sending me a letter? I want to understand one thing, is your company really serious about handling problems? Or do you maintain this service attitude towards everyone? Switching to another service provider only requires a simple email to reset 2FA, which really disappoints me. Could you please ask a staff member with specific "permissions" to contact me? Or can I privately chat with my phone contact information here so that I can explain everything to you? If there is still no solution, then I will have to give up using your company's services. Thank you

  • help

    Zitat von [netcup] Lars S.

    亲爱的 sgws6036，

    感谢您的留言。

    我发现您的邮件被我们的系统检测为垃圾邮件。

    由于您现在也使用了我们的联系表，我们的支持团队将很快答复您的消息，我们已经收到了它，您很快就会得到包含更多信息的答复。

    Hello, may I ask what the specific function of your recovery link is? You only gave me a string of code. What do I need to do to log in to CCP? I request your reply. Also, can I whitelist my email? Communicating through forums is too slow

  • help

    Are there any special holidays recently? I am not in Germany and I am not particularly familiar with it. I have no idea why all the emails I have sent have not been responded to manually

  • help

    May I ask if there are any management personnel online? Can you contact me? My 2FA token has been lost and I have been trying to send emails or receive help from the official website, but I have been receiving robot replies. This has been happening for a few days. Can you help me recover or reset 2FA? My email is 2443191249@qq.com Thank you very much ;(