Beiträge von whitenoise

Just another couple of suggestions (my server is now active):

- you should force a change of root password at login. I know it's advised in your welcome email, but it's good practice to force it if you send out by email.

I've been contacted eventually, and had to send my proof of address once again.

I've now paid the invoice and waiting for the service to be online.

As a former owner of a small VPS provider, I would suggest a few changes to your order flow.

Imo, this should the right user flow:

- user selects a service and pay

- at the same time, user signs up to your user panel and sets a password. (currently you are sending the password via email, which is unsafe).

- in the admin panel, the order is shown as paid but pending activation, if you need to carry out identity checks.

- give the user the possibility to securelly upload his/her documents from inside your control panel.

- order is set to active once the identification procedure is complete, and the service is provisioned and brought online.

- improve your support response time

hi,

apologies if this is not the right place to post.

I've ordered a server on the 26th of January, and supplied the proof of address and identity as requested (first time ever asked to do this by a private company).

After one week from the date of my order, I tried to phone and was told just "to be patient". The operator sounded everything except friendly.

So, I have now no idea what the status of my order is.

Is this the level of customer support I have to expect going forward?