Terms Of Use

  1. Terms Of Use (As Of Date 01/2024)

    1. General, Scope of these Terms of Use

    1.1.The netcup GmbH customer forum primarily serves the exchange of knowledge among customers. Since netcup Customer Support does not aid with software or clients operated on the respective servers or web hosting, the platform should be considered as a complementary, primarily customer-driven addition to this. The moderators of the netcup GmbH customer forum do not answer support requests. Our support team can be reached via mail@netcup.de. Relevant topics in this customer forum include hosting, web hosting and technology related to the services of netcup GmbH.

    1.2.Registration and use of the netcup GmbH customer forum are free of charge. By completing the registration, the terms of use mentioned here are accepted.

    1.3.netcup GmbH reserves the right to change the terms of use for the future. In this case, netcup GmbH will notify about the changes in the terms of use and indicate that the changes will be deemed accepted if not objected to within four weeks of the change. They will also be deemed accepted if the customer forum is used again after the four-week period. We can also inform customers about changes to these terms of use through notes or links in our customer forum

    1.4.netcup GmbH reserves the right to change and expand the content and structure of the customer forum if this does not significantly impair the fulfillment of the contract concluded with the user.

    2. Registration

    2.1.Participation is only open to individuals who have full legal capacity or act with the consent of their legal representatives. The object of the contract is the use of the functions of the customer forum as a communication platform. There is no entitlement to membership or participation in the customer forum. Access to the customer forum must not be shared with any other parties.

    2.2.Prior registration using an online form is required to use the customer forum. Successful registration makes one a member of the netcup customer forum. Multiple registrations under different member names are prohibited. The use of trademark protected words as a username is not allowed, nor is using the netcup customer ID as a username.

    2.3.Customers of netcup GmbH can link their customer account (CCP) with the forum account to have unrestricted access to all areas of the customer forum. Only registered individuals, i.e., those who are not customers yet or do not link their customer account with the forum account, are limited in the use of the customer forum as follows:

       Posts and topics must be approved by moderation.

       Certain areas are not visible.

    A detailed guide to registration in the forum and linking the customer account with the forum account can be found here: https://helpcenter.netcup.com/en/wiki/general/link-forum/

    3. Code of Conduct

    3.1.Discussions are conducted with arguments, not opinions. These arguments are presented in a fair and objective manner and defended in the same way. The following behaviors are not allowed within the scope of using the netcup GmbH customer forum:

      Storing, publishing and/or transmitting data, texts, images, files, links, software, or other content that is illegal, harmful to third parties, threatening, abusive, harassing, defamatory, or offensive, vulgar, obscene, incites hatred, racist, or otherwise objectionable according to applicable legal regulations or according to the assessment of netcup GmbH.

      Mentioning other (web)hosting providers by name.

      Spreading viruses, trojans, or other harmful files.

      Engaging in polemics, propaganda, provocation, and insults.

      Multiple registrations under different member names.

      Publishing and/or forwarding content of a private conversation without the consent of both communicating users. Also, mentioning or quoting names of netcup employees in connection with support requests or other confidential content is not allowed.

     The following behaviors are desired within the scope of using the netcup GmbH customer forum:

      Before creating new topics, use the search function to check if a thread on the topic already exists with a request to ensure that it is not older than one year.;

      Stay on topic; we want to try to focus on specific topics. Off-topic discussions can take place in designated threads.

      Show respect to all members.

      Usernames must not contain trademark protected words or your customer ID.

      Aid members, such as referring to public statements, etc.

      Indicate moderation when certain topics cannot be resolved among users.

    4. Additional Rules in Individual Forums/Topics

    Additional rules apply in individual sub-forums, such as "Jobs." These rules are pinned at the beginning of the topic list and are in addition to the general terms of use. The content of the pinned posts may be modified regularly and without prior notice.

    5. Roles / Moderators

    You can determine a user's role by the color and name of their badge. Users who belong to netcup GmbH can be recognized by the titles Administrator, Moderator or Employee and the badge color turquoise


    The Moderators moderate discussions between users and ensure compliance with the terms of use. They also serve as contact persons for questions, criticism, or suggestions from the netcup community (see below). You can reach the moderation team by mentioning @Moderatoren or sending a direct message (conversation), selecting the group "Moderatoren" as the recipient. 

    Unless otherwise specified by netcup GmbH, moderators have the following rights:

      Moderators can issue warnings to members for violating the terms of use, and in the case of repeated violations, temporarily or permanently suspend their user account. The suspension applies to the person, so circumventing the suspension by creating a new user account is not allowed.

      If content violates the terms of use, moderators are authorized to delete, lock, annotate posts, and/or move them to other sections of the customer forum without prior consultation with the respective user.

      A moderator can close threads that are deemed trolling or spam, posted in the wrong place or duplicates, or if a thread has a high potential for escalation or has escalated to such an extent that reasonable discussion is no longer possible.

    Moderators are not obligated to justify their decisions. Our moderators typically respond on weekdays between 9am and 5pm.

    Members can contact moderators for the following reasons:

      If they want to change their username.

      For questions regarding permissions.

      For questions about products or general expressions of interest in product development.

      If a post or user behavior violates the netcup Forum's terms of use or is considered undesirable in any way by the user.

      For feedback on feature adjustments.

      For activating non-registered users to participate in discussions or topics (see 2.3).

    6. Termination and Deletion of User Account

    6.1.These terms of use agreement is concluded for an indefinite period. Either party may terminate this agreement without notice. netcup GmbH reserves the right to terminate the agreement with the respective customer in the event of repeated violations of the conduct rules outlined in point 3, with two violations deemed sufficient.

    6.2.After deletion or during suspension of a user account, written posts and other public content will remain visible to all readers. However, the account will no longer be accessible and will be marked as "[gelöschtes Individuum]" (Deleted Individual) in the forum. All other data relevant to forum usage will be deleted.

    6.3.Account deletion can only be performed using the email address used for registration. Deletion requests should be sent by email tomail@netcup.de, as there is no way to inform about successful deletion through the customer forum after an account has been deleted.

    6.4.netcup GmbH reserves the right to impose the following sanctions against the customer/user in the event of a violation of the conduct rules outlined in point 3:

      Issuing a warning.

      Temporary suspension for 30 days.

      Permanent suspension of forum usage.

    7. Liability

    7.1.netcup GmbH cannot pre-check content unless it is self-created content by netcup GmbH. netcup GmbH makes no guarantee for the accuracy, completeness, and timeliness of the content provided in the forum by its members..

    7.2.Claims for damages against netcup GmbH are excluded regardless of the legal basis, unless netcup GmbH, its legal representatives, or vicarious agents have acted intentionally or with gross negligence or violated a material contractual obligation intentionally or with gross negligence.

    7.3.netcup GmbH will delete posts that violate criminal and press laws of the Federal Republic of Germany or moral standards, provided that netcup GmbH becomes aware of such posts. This includes illegal purposes as well as obscene and harassing behavior or links to such content that is not tolerated. netcup GmbH in no case supports or instigates criminal activities.

    8. Data Protection

    8.1.Information on data protection can be found in our privacy policy:  https://www.netcup.de/kontakt/datenschutzerklaerung.php

    9. Final Provisions

    9.1.The use of the services is governed by German law.

    9.2.Should some provisions of these terms of use be or become invalid, this shall not affect the validity of the remaining provisions.

(Last update: Jan 18th 2024, 1:53 pm)