help

    May I ask if there are any management personnel online? Can you contact me? My 2FA token has been lost and I have been trying to send emails or receive help from the official website, but I have been receiving robot replies. This has been happening for a few days. Can you help me recover or reset 2FA? My email is 2443191249@qq.com Thank you very much ;(

    Are there any special holidays recently? I am not in Germany and I am not particularly familiar with it. I have no idea why all the emails I have sent have not been responded to manually

    Dear sgws6036,


    Thank you for your message.


    I can see that your mail was detected as spam by our systems.


    Since you have used our contact form as well now, your message will be answered soon by our support team, we have received it and you will get an answer with more information soon.

    Hello, may I ask what the specific function of your recovery link is? You only gave me a string of code. What do I need to do to log in to CCP? I request your reply. Also, can I whitelist my email? Communicating through forums is too slow

    Quote from sgws6036

    Hello, may I ask what the specific function of your recovery link is? You only gave me a string of code. What do I need to do to log in to CCP? I request your reply. Also, can I whitelist my email? Communicating through forums is too slow

    Responding to our email should work. Please reply to my colleagues via email. For security reasons, account issues cannot be publicly discussed. Thank you for your understanding.


    You can let me know here once you have responded and I will check, if your reply was received successfully. Thanks.

    • New

    I would like to ask, what is the structure of your team? It seems that my needs have not been conveyed to the people who can truly handle this issue. Every time I send an email, I receive similar responses. When I communicate with you on the phone, the customer service representative always says that he does not have the authority to transfer? Where exactly did it reach? Is that a mystery? Can you please solve my problem seriously? Can such an Internet company even solve this problem? I changed my phone a month ago, which caused me to lose my 2FA authentication and now I am unable to log in to CCP. I have been communicating with you for almost a month, but the result is still a duplicate reply. You need to send me a letter. The problem is that I cannot receive your letter due to customs issues. Can't you provide another solution besides sending me a letter? I want to understand one thing, is your company really serious about handling problems? Or do you maintain this service attitude towards everyone? Switching to another service provider only requires a simple email to reset 2FA, which really disappoints me. Could you please ask a staff member with specific "permissions" to contact me? Or can I privately chat with my phone contact information here so that I can explain everything to you? If there is still no solution, then I will have to give up using your company's services. Thank you