Support stating old legislation policy

  • I contacted support about a service of mine that was out of the 12 month contract period, and was told it would automatically extend for another 12 months and I cannot cancel.

    Name Removed commented:

    Dear Name Remove,

    thank you for your inquiry.

    In Germany, a contract does not just run out after the first 12 months. You see there is also mentioned a cancellation period:

    Cancellation period of notice:

    at least 31 days before expiry of the minimum contractual term

    Therefore, If you do not cancel your server 31 days before the contract ends (this year would be 24th, October 2024), then your contract will be extended for another year.

    The contract for your server therefore was already extended and on November 25th, we will invoice you for that server.

    Mit freundlichen Grüßen,

    netcup Team


    Netcup posted this: https://www.netcup-news.de/202…-mindestvertragslaufzeit/

    Quote

    Consumers who purchase a product after March 1st, 2022 can terminate their contract monthly after the minimum contract period of 12 to a maximum of 24 months. This means that the contract term is not automatically extended by a further 12 months after the minimum term, but only by one month at a time.


    This contract was entered into 25th November 2022, but it's still being renewed as 12 month automatically. Am I misunderstanding the post above?

    Edited once, last by 242157: Removed names ().