Payment by card has vanished since 3-4 months now in CCP

    I have raised this issue since 3+ months now, but you have neither given a proper answer, nor have you made the card option available again. There is no "pay by card option" available anymore in the CCP. I cannot do it via paypal for various privacy related concerns and they charge exorbitant fx fees & charges & further nonsense in my country. To top it, the bank charges.


    I raised it back in September or October with you, but your end never came back on it. I chased several times, and you never answered. I cannot afford to pay literally 20-30% extra to paypal every single time.


    This is irrespective of the card being added to the system in master data, and the auto pay option turned on. What is going on? I cannot pay via paypal, and then your end will send threatening emails even I am not at fault here.


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  • Go to Best Answer

    Since this is a customer forum, I'm afraid you won't receive reliable/authoritative information here regarding your (specific) case. Your best bet is to log in to the CCP and contact their accounting department directly.

    VServer IOPS Comparison Sheet: https://docs.google.com/spreadsheets/d/1w38zM0Bwbd4VdDCQoi1buo2I-zpwg8e0wVzFGSPh3iE

    Edited once, last by m_ueberall ().

    Quote from m_ueberall

    Since this is a customer forum, I'm afraid you won't receive reliable/authoritative information here. Your best bet is to log in to the CCP and contact their accounting department directly.

    That was my first sentence in OP. I raised in September, October last year. I have no clue where it went off to, and they have not bothered responding at all.


    Is this the same with others?

    Unfortunately, using the CCP form, you won't receive a ticket ID along with a copy of your message right away (that's why I keep screenshots/textual copies of everything), which also means that you cannot immediately verify that non-/automated answers will reach you using the provided e-mail address.

    I'd suggest you retry and mention that you already contacted them and received no feedback (if possible, attach a copy of your previous message; this should make it easier for them to look it up internally) – and this time, contact "support" instead of "accounting" (it will get relayed manually internally; sometimes, you will get a notification about this). Alternatively, you could also try to call them.

    VServer IOPS Comparison Sheet: https://docs.google.com/spreadsheets/d/1w38zM0Bwbd4VdDCQoi1buo2I-zpwg8e0wVzFGSPh3iE

    • Best Answer

    Hello vdbhb59 ,

    we have quickly reviewed your request internally as an exception, as we do not provide official support in our forum.


    This option is currently not available in your case as you have an outstanding balance—however, this balance is too low to make a credit card payment. We would like to point out that we do not set the minimum limit for credit card payments ourselves; this is done by our payment service provider.


    Your request is already being processed internally – we are reviewing an option and will get back to you shortly in the corresponding ticket.


    Once this is done, all future invoices where the invoice amount exceeds €0.50, the option to pay via card should be displayed again.


    Thank you for your understanding. 
 :)


    Kind regards
    Sarah & the netcup team

    Thanks for responding quickly, rather so quickly. ::)


    This has not been stated anywhere, and never in my previous queried emails. All I got was someone avoiding to respond, and you can very well understand what happens when one has to pay double and more as fees to paypal.



    Quote from m_ueberall

    Unfortunately, using the CCP form, you won't receive a ticket ID along with a copy of your message right away (that's why I keep screenshots/textual copies of everything), which also means that you cannot immediately verify that non-/automated answers will reach you using the provided e-mail address.

    I'd suggest you retry and mention that you already contacted them and received no feedback (if possible, attach a copy of your previous message; this should make it easier for them to look it up internally) – and this time, contact "support" instead of "accounting" (it will get relayed manually internally; sometimes, you will get a notification about this). Alternatively, you could also try to call them.

    I did not attach that here as I thought, if they will ask for it, I will then. I too keep everything in writing, so that it is there when I need it. :)

  • vdbhb59

    Selected a post as the best answer.