Why have you been unable to reach me over the past week? Did you set up a blacklist for me? I haven't replied to your email either. What exactly happened? I urgently need help, why am I dialing two numbers like this?
help
- sgws6036
- Thread is Unresolved
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This is a customer forum, not a support forum. Nobody here can answer inquiries. Please stick to the official support channels (phone, mail, contact form from within the CCP).
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[netcup] Lars S.
Moved the thread from forum Smalltalk to forum CCP (Customer Control Panel). -
May I ask why the phone has been unreachable recently? It is valid when dialing other numbers. My problem has been unresolved for two months, and the work orders and emails are still answered repeatedly. I am not sure how to solve the problem, and even a slightly effective phone call cannot be answered now. Have you set up a blacklist?
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这是客户论坛，不是支持论坛。这里没有人可以回答您的询问。请坚持使用官方支持渠道（电话、邮件、CCP 内部的联系表格）。
If there are other ways to contact them, would I not use them? I haven't replied to emails and work orders, and I can't get through to the phone. Can you tell me how to handle this? Do you think you're smart?
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What exactly is your problem? Maybe we can help you
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What exactly is your problem? Maybe we can help you
Thank you for your kindness. I have changed my phone and lost my 2FA authentication. Netcup wants to send me a letter in such a primitive way in 2024, which is really unimaginable. Due to customs and other reasons abroad, I cannot receive physical letters. I explained to Netcup that I could not receive physical letters, but to no avail. After almost two months of repeated attempts, the problem still has not been solved
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Netcup wants to send me a letter in such a primitive way in 2024, which is really unimaginable.
That is the default way in Europe (especially Germany), it is also standard for (health) insurances and government processes.
Feels like stoneage sometimes, but it is a secure way. Sure it doesn't make a lot of sense for an international company, but I can't think of a good way to verify Chinese? customers.
They have tried changing the verification process via Stripe, but even then customers are unhappy.
Nevertheless:
Do you have a backup of your phone available? Do you have a backup of the 2FA credentials available?
Does your 2FA app syncs with the cloud somehow? (Google Authenticator does, but I'm not sure what app you are using in China?)
It's understandable that you are angry, however I don't think that accusations and blind venting in the Forums are helpful to your situation.
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这是欧洲（尤其是德国）的默认方式，也是（健康）保险和政府流程的标准。
有时感觉像石器时代，但这是一种安全的方法。当然，对于一家国际公司来说，这没什么意义，但我想不出一个好方法来验证中国客户。
他们曾尝试通过 Stripe 改变验证流程，但即便如此，客户仍然不满意。
尽管如此：
您有手机备份吗？您有 2FA 凭证备份吗？
你的 2FA 应用程序是否以某种方式与云同步？（Google Authenticator 可以，但我不确定你在中国使用什么应用程序？）
可以理解您的愤怒，但是我认为论坛上的指责和盲目发泄对您的处境没有帮助。
What disappoints me is not the verification method of the Stone Age, but the fact that the problem has not been solved for two months, and the replies I received are still only repeated letter verification and mechanical repetition. For identity verification, email is sufficient. Other international service providers have complete loss plans, such as Htzner's one-time verification key, or can also apply for email reset. The well-known Oracle also has a similar bypass code, but Netcup has no similar solution to choose from. I tried to contact Netcup but couldn't get any response. The phone seems to be unreachable, and now I can't log in to CCP. I can't do anything This is what disappoints and angers me. This is not a single case. Once 2Fa is lost and there is no backup, it is equivalent to being unable to use Netcup's CCP
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hi,
Lets ask a bit different.
How can you authenticate yourself?
BR
Chris
